Modern performance measurement systems include customer satisfaction as an important performance indicator. From the standpoint of the Higher Education Institution (hereinafter HEI) in Serbia, key performance indicators are quality indicators used to assess the current situation; to identify service failures and to take on service recovery; to improve total quality of the institution and to determine the future development of the institution. In increasingly competitive and dynamic educational environment, the management of a HEI is aware of the importance of student satisfaction in the context of student motivation and retention, recommendations to potential freshmen, recruiting efforts and funding, as well as performance management.

Rights

URN

URN:NBN:SI:DOC-170TQ16F

COBISSID

513092656

Added

08.01.2020

Metadata

Citation

APA:

Nastasić, Aleksandra, Banjević, Koviljka, Gardašević, Dragana (2019). Student satisfaction as a performance indicator of higher education institution. Mednarodno inovativno poslovanje, volume 11, issue 2, str. 67-76. URN:NBN:SI:DOC-170TQ16F from http://www.dlib.si

MLA:

Nastasić, Aleksandra, Banjević, Koviljka, Gardašević, Dragana. "Student satisfaction as a performance indicator of higher education institution." Mednarodno inovativno poslovanje volume 11. issue 2 (2019) str. 67-76.
<http://www.dlib.si/?URN=URN:NBN:SI:DOC-170TQ16F>

Mednarodno inovativno poslovanje
2009-
(Assembly record)

Student satisfaction as a performance indicator of higher education institutionZadovoljstvo študentov kot kazalnik uspešnosti visokošolskih zavodov

Student satisfaction as a performance indicator of higher education institution
Zadovoljstvo študentov kot kazalnik uspešnosti visokošolskih zavodov