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Development, validity and reliability of perceived service quality in retail banking and its rela...
Contibutors: Pisnik, Aleksandra (author) / Snoj, Boris (author)
Source: Managing global transitions
Numbering: 2010, volume 8, issue 2
Provider: Univerza na Primorskem, Fakulteta za management
(Obvezni izvod spletne publikacije)
1. PDF document (145 kB)
1. TXT document (43 kB)
Organisational effectiveness and customer satisfaction
Contibutors: Ambrož, Milan (author) / Praprotnik, Martina (author)
Source: Organizacija (Kranj)
Numbering: 2008, volume 41, issue 5
Provider: Univerza v Mariboru, Fakulteta za organizacijske vede
(Obvezni izvod spletne publikacije)
1. PDF document (945 kB)
1. TXT document (67 kB)
The impact of the quality management system ISO 9000 on customer satisfaction of Slovenian companies
Contibutors: Piskar, Franka (author)
Source: Managing global transitions
Numbering: 2007, volume 5, issue 1
Provider: Univerza na Primorskem, Fakulteta za management
(Obvezni izvod spletne publikacije)
1. PDF document (133 kB)
1. TXT document (41 kB)
Certain aspects of providing customer satisfaction
Contibutors: Đorđević, Dejan P. (author) / Ćoćkalo, Dragan (author) / Sajfert, Zvonko (author) / Nikolić, Milan (author)
Source: Managing global transitions
Numbering: 2011, volume 9, issue 1
Provider: Univerza na Primorskem, Fakulteta za management
(Obvezni izvod spletne publikacije)
1. PDF document (157 kB)
1. TXT document (48 kB)
Asymmetric and nonlinear impact of attribute-level performance on overall customer satisfaction i...
Contibutors: Ažman, Slavko (author) / Gomišček, Boštjan (author)
Source: Organizacija (Kranj)
Numbering: 2012, volume 45, issue 2
Provider: Univerza v Mariboru, Fakulteta za organizacijske vede
(Obvezni izvod spletne publikacije)
1. PDF document (1444 kB)
1. TXT document (63 kB)
Customer satisfaction and acceptance of relationship marketing concept
Contibutors: Ćoćkalo, Dragan (author) / Đorđević, Dejan P. (author) / Sajfert, Zvonko (author)
Source: Organizacija (Kranj)
Numbering: 2011, volume 44, issue 2
Provider: Univerza v Mariboru, Fakulteta za organizacijske vede
(Obvezni izvod spletne publikacije)
1. PDF document (409 kB)
1. TXT document (56 kB)
Measuring customer satisfaction in the e-service market
Contibutors: Kostrzewska, Martyna (author) / Wrukowska, Daria (author)
Source: Advances in business related scientific research journal
Numbering: 2019, volume 10, issue 2
Provider: GEA College
(Obvezni izvod spletne publikacije)
1. PDF document (417 kB)
1. TXT document (33 kB)
Providing customer satisfaction
Contibutors: Ćoćkalo, Dragan (author)
Source: Advances in business related scientific research journal
Numbering: 2011, volume 2, issue 1
Provider: GEA College
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1. PDF document (326 kB)
1. TXT document (42 kB)
Identifying service quality dimensions as antecedents to customer satisfaction in retail banking
Contibutors: Culiberg, Barbara (author) / Rojšek, Iča (author)
Source: Economic and business review
Numbering: 2010, volume 12, issue 3
Provider: Univerza v Ljubljani, Ekonomska fakulteta
1. PDF document (344 kB)
1. TXT document (48 kB)
The strategic management as a factor of customer satisfaction in the foodservice industry in Sara...
Contibutors: Gursel, Ferda (author) / Busatlić, Senad (author) / Ketin, Sonja (author) / Plojović, Semsudin (author)
Source: Management
Numbering: 2019, volume 14, iss. 3
Provider: Univerza na Primorskem, Fakulteta za management
(Obvezni izvod spletne publikacije)
1. PDF document (92 kB)
1. TXT document (27 kB)
How employees' satisfaction affects quality and profitability in service industry
Contibutors: Tahernejad, Alireza (author) / Seyed Ghorban, Zahra (author) / Tahernejad, Hossein (author)
Source: Advances in business related scientific research journal
Numbering: 2013, volume 4, issue 1
Provider: GEA College
(Obvezni izvod spletne publikacije)
1. PDF document (3823 kB)
1. TXT document (37 kB)
Product offerings testing through customer satisfaction
Contibutors: Vukasovič, Tina (author) / Mikulić, Nives (author)
Source: Management
Numbering: 2014, volume 9, issue 3
Provider: Univerza na Primorskem, Fakulteta za management
(Obvezni izvod spletne publikacije)
1. PDF document (107 kB)
1. TXT document (36 kB)
Sport customer relationship management, competitive advantage, satisfaction, loyalty, and complai...
Contibutors: Pashaie, Sajjad (author) / Abdavi, Fatemeh (author) / Dickson, Geoff (author) / Habibpour, Romina (author)
Source: Kinesiologia Slovenica
Numbering: 2022, volume 28, issue 1
Provider: Univerza v Ljubljani, Fakulteta za šport
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1. PDF document (2326 kB)
1. TXT document (47 kB)
The importance of educational service quality for customer satisfaction and organizational reputa...
Contibutors: Ramovš, Marjeta (author) / Milfelner, Borut (author)
Source: Naše gospodarstvo
Numbering: 2023, volume 69, issue 2
Provider: Univerza v Mariboru, Ekonomsko-poslovna fakulteta
(Obvezni izvod spletne publikacije)
1. PDF document (752 kB)
1. TXT document (51 kB)
Relationship between customer expectations and financial performance of food industry businesses ...
Contibutors: Suchanek, Petr (author) / Kralova, Maria (author)
Source: Economic and business review
Numbering: 2023, volume 25, iss. 2, article 3
Provider: Univerza v Ljubljani, Ekonomska fakulteta
(Obvezni izvod spletne publikacije)
1. PDF document (709 kB)
1. TXT document (86 kB)
Factors affecting repurchase intention with customer engagement as intervening variables in B2B c...
Contibutors: Putri, Negina Kencono (author) / Wardhana, Arief Wisnu (author)
Source: Mednarodno inovativno poslovanje
Numbering: 2023, volume 15, issue 2
Provider: DOBA Fakulteta za uporabne poslovne in družbene študije Maribor
(Obvezni izvod spletne publikacije)
1. PDF document (554 kB)
1. TXT document (67 kB)
Integriertes Customer Relationship Management
Contibutors: Groenhagen, Lars (author) / Steffens, Franz (mentor)
Provider: Univerza v Ljubljani, Ekonomska fakulteta
(Obvezni izvod spletne publikacije)
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