APA:
Pisnik, Aleksandra, Snoj, Boris (2010). Development, validity and reliability of perceived service quality in retail banking and its relationship with perceived value and customer satisfaction.
Managing global transitions, letnik 8, številka 2, str. 187-205.
URN:NBN:SI:DOC-B2TYOTYX from http://www.dlib.si
MLA:
Pisnik, Aleksandra, Snoj, Boris. "Development, validity and reliability of perceived service quality in retail banking and its relationship with perceived value and customer satisfaction."
Managing global transitions letnik 8. številka 2 (2010) str. 187-205.
<http://www.dlib.si/?URN=URN:NBN:SI:DOC-B2TYOTYX>