APA:
Pisnik, Aleksandra, Snoj, Boris (2010). Development, validity and reliability of perceived service quality in retail banking and its relationship with perceived value and customer satisfaction.
Managing global transitions, volume 8, issue 2, str. 187-205.
URN:NBN:SI:DOC-B2TYOTYX from http://www.dlib.si
MLA:
Pisnik, Aleksandra, Snoj, Boris. "Development, validity and reliability of perceived service quality in retail banking and its relationship with perceived value and customer satisfaction."
Managing global transitions volume 8. issue 2 (2010) str. 187-205.
<http://www.dlib.si/?URN=URN:NBN:SI:DOC-B2TYOTYX>