APA:
Culiberg, Barbara, Rojšek, Iča (2010). Identifying service quality dimensions as antecedents to customer satisfaction in retail banking.
Economic and business review, letnik 12, številka 3, str. 151-166.
URN:NBN:SI:DOC-HAL6X9E5 from http://www.dlib.si
MLA:
Culiberg, Barbara, Rojšek, Iča. "Identifying service quality dimensions as antecedents to customer satisfaction in retail banking."
Economic and business review letnik 12. številka 3 (2010) str. 151-166.
<http://www.dlib.si/?URN=URN:NBN:SI:DOC-HAL6X9E5>