APA:
Nandkumar, Mekoth, Babu, George P., Dalvi, Vidya, Rajanala, Nirmala, Nizomadinov, Khuseyn (2011). Service encounter related process quality, patient satisfaction, and behavioral intention.
Management, volume 6, issue 4, str. 333-350, 419.
URN:NBN:SI:DOC-OVBGDIDB from http://www.dlib.si
MLA:
Nandkumar, Mekoth, Babu, George P., Dalvi, Vidya, Rajanala, Nirmala, Nizomadinov, Khuseyn. "Service encounter related process quality, patient satisfaction, and behavioral intention."
Management volume 6. issue 4 (2011) str. 333-350, 419.
<http://www.dlib.si/?URN=URN:NBN:SI:DOC-OVBGDIDB>