APA:
Đorđević, Dejan P., Ćoćkalo, Dragan, Sajfert, Zvonko, Nikolić, Milan (2011). Certain aspects of providing customer satisfaction.
Managing global transitions, volume 9, issue 1, str. 39-62, 102.
URN:NBN:SI:DOC-MLY1HRIY from http://www.dlib.si
MLA:
Đorđević, Dejan P., Ćoćkalo, Dragan, Sajfert, Zvonko, Nikolić, Milan. "Certain aspects of providing customer satisfaction."
Managing global transitions volume 9. issue 1 (2011) str. 39-62, 102.
<http://www.dlib.si/?URN=URN:NBN:SI:DOC-MLY1HRIY>