APA:
Kotzab, Herbert (2002). Efficient consumer response as a hybrid governance structure to manage customer relationship in the grocery industry.
Akademija MM, volume 5 i.e. 6, issue 9, str. 73-80.
URN:NBN:SI:DOC-ICYZ4IZE from http://www.dlib.si
MLA:
Kotzab, Herbert. "Efficient consumer response as a hybrid governance structure to manage customer relationship in the grocery industry."
Akademija MM volume 5 i.e. 6. issue 9 (2002) str. 73-80.
<http://www.dlib.si/?URN=URN:NBN:SI:DOC-ICYZ4IZE>