APA:
Kotzab, Herbert (2002). Efficient consumer response as a hybrid governance structure to manage customer relationship in the grocery industry.
Akademija MM, letnik 5 i.e. 6, številka 9, str. 73-80.
URN:NBN:SI:DOC-ICYZ4IZE from http://www.dlib.si
MLA:
Kotzab, Herbert. "Efficient consumer response as a hybrid governance structure to manage customer relationship in the grocery industry."
Akademija MM letnik 5 i.e. 6. številka 9 (2002) str. 73-80.
<http://www.dlib.si/?URN=URN:NBN:SI:DOC-ICYZ4IZE>