This paper starts with background theory and the outlines the results of an exploratory study conducted on students at the Faculty of Tourism and Hospitality Management in Opatija (Croatia). The aims of the study are to: (1) provide a brief review of the existing tools for measuring students' experience, (2) assess students' expectations of service quality in tourism higher education, (3) test the reliability of a modified SERVQUAL scale, (5) establish the number of dimensions of service quality in tourism higher education. This study has contributed to knowledge about the service quality construct in tourism higher education in Croatia by refining and developing the SERVQUAL scale.

Rights

URN

URN:NBN:SI:DOC-3KN407V8

COBISSID

8559388

Added

16.09.2009

Metadata

Citation

APA:

Marković, Suzana (2006). Expected service quality measurement in tourism higher education. Naše gospodarstvo, volume 52, issue 1/2, str. 86-95. URN:NBN:SI:DOC-3KN407V8 from http://www.dlib.si

MLA:

Marković, Suzana. "Expected service quality measurement in tourism higher education." Naše gospodarstvo volume 52. issue 1/2 (2006) str. 86-95.
<http://www.dlib.si/?URN=URN:NBN:SI:DOC-3KN407V8>

Naše gospodarstvo
1955-
(Assembly record)

številka

Naše gospodarstvo
2006
(Complete issue)

Expected service quality measurement in tourism higher educationMerjenje pričakovane kakovosti storitev visokega izobraževanja v turizmu

Expected service quality measurement in tourism higher education
Merjenje pričakovane kakovosti storitev visokega izobraževanja v turizmu