Asymmetric and nonlinear impact of attribute-level performance on overall customer satisfaction in the context of car servicing of four European automotive brands in Slovenia - Ažman, Slavko (Organizacija (Kranj), 2012)
Keywords: osebni avtomobili; service quality; prodajalne; customer satisfaction; automotive industry; avtoservisna dejavnost; nonlinearity; kvaliteta; kakovost storitev; asymmetry; zadovoljstvo strank; avtomobilska panoga; nelinearnost; asimetričnost