Economy for a New Normal: Digitalisation and Human Relations in Business and Education Student Papers from the MakeLearn and TIIM International Conference venia 20 21 – May 2021 , Slo Online Conference oland , P ocial and Business Studies ersity or S ska Univ w chool f , Thailand odo ł , Malta .si ersity tional S-Sk tional urie terna t Univ In terna elearn.issbs Maria C Kasetsar Pegaso In http://mak Management, Knowledge and Learning International Conference 2021 Technology, Innovation and Industrial Management MakeLearn : Economy for a New Normal; Digitalisation and Human Relations in Business and Education Student Papers from the MakeLearn and TIIM International Conference  –May,OnlineConference Organized by International School for Social and Business Studies, Slovenia Maria Curie-Skłodowska University, Poland Kasetsart University, Thailand Pegaso International, Malta TIIM Editedby Valerij Dermol & SubmissionsEditor Marko Smrkolj Production Editor Alen Ježovnik Published by earn ToKnowPress Bangkok • Celje • Lublin www.toknowpress.net eL May MakeLearn • ISSN - ToKnowPress is a Joint Imprint of Kasetsart University,  NgamWongWan Rd. Ladyao Mak ChatuchakBangkok,Thailand International School for Social and Business Studies Mariborska cesta ,  Celje, Slovenia Maria Curie-Skłodowska University Pl. Marii Curie-Skłodowskiej , - Lublin, Poland ©  International School for Social and Business Studies The author is responsible for the grammatical correctness of his or her paper. Electronic Edition · Free distrubution https://www.toknowpress.net/ISBN/----.pdf https://doi.org/./---- Kataložni zapis o publikaciji (CIP) pripravili v Narodni in univerzitetni knjižnici v Ljubljani COBISS.SI-ID  ISBN ---- (pdf ) Conference Boards Conference Board ims Dr. Nada Trunk Širca, International School for Social and Business Studies, Slovenia, A conference chair Dr. Luigia Melillo, Pegaso International, Malta, conference co-chair e Dr. Agnieszka Sitko-Lutek, Maria Curie-Skłodowska University, Poland, conference co-chair nc Dr. Kongkiti Phusavat, Kasetsart University, Thailand, conference co-chair Dr. Valerij Dermol, International School for Social and Business Studies, Slovenia, re advisor to programme chair e Programme Board Dr. Zbigniew Pastuszak, Maria Curie-Skłodowska University, Poland, Programme Chair onf Dr. Anna Rakowska, Maria Curie-Skłodowska University, Poland C Dr. Pornthep Anussornnitisarn, Kasetsart University, Thailand · Dr. George Draghici, Universitatea Politehnica Timisoara, Romania Dr. Malgorzata Porada-Rochon, Szczecin Univeristy, Poland ds Dr. Radoslaw Macik, Maria Curie-Skłodowska University, Poland Dr. Marek Medrek, Maria Curie-Skłodowska University, Poland ar Dr. Susana de Juana Espinosa, Universidad de Alicante, Spain o Dr. Augusto Sebastio, University of Bari Aldo Moro, Italy Dr. Lukasz Wiechetek, Maria Curie-Skłodowska University, Poland B Dr. Anna Karmanska, Warsaw School of Economics, Poland e Dr. Witold Chmielarz, Warsaw University, Poland Dr. Bart J. Debicki, Towson University, USA Dr. Anca Draghici, Universitatea Politehnica Timisoara, Romania enc Dr. Aleksander Aristovnik, University of Ljubljana, Slovenia Dr. Elena Andreevska, South East European University, Nothern Macedonia er Dr. Monika Jakubiak, Maria Curie-Skłodowska University, Poland Dr. Wojciech Lutek, KOM-EKO Ltd., Poland nf Dr. Yasemin Bal, Yildiz Technical University, Turkey o Dr. Florian Bauer, MCI Management Center Innsbruck, Austria Dr. Jaroslaw Banas, Maria Curie-Sklodowska University, Poland C Dr. Sabiha Shala, University of ‘Haxhi Zeka’ in Peje, Kosovo Dr. Srećko Goić, University of Split, Croatia Dr. Zsuzsana Horvath, Budapest Business School, Hungary Dr. Ralf Isenmann, Munich University of Applied Sciences, Germany Dr. Radosław M ącik, Maria Curie-Skłodowska University, Poland Dr. Kevin J. Lu, Brunel University London, United Kingdom Dr. Claude Meier, HWZ University for Applied Science Zurich, Switzerland Dr. Adam Sliwinski, Warsaw School of Economics, Poland Dr. Frederick Kohun, Robert Morris University, USA  Dr. Mieczyslaw Pawlowski, Kesko Ltd., Poland Dr. Tzong-Ru (Jiun-Shen) Lee, National Chung Hsing University, Taiwan ims Dr.Ru-JenLin,LunghwaUniversityofScienceandTechnology,Taiwan A Dr.TomaszMichalski,WarsawSchoolofEconomics,Poland Dr. Haruthai Numprasertchai, Kasetsart University, Thailand e Dr.TomaszParys,WarsawUniveristy,Poland Dr. Réka Polák-Weldon, University of Pannonia, Hungary nc Dr.PunnameeSachakamol,KasetsartUniversity,Thailand Dr. Olesea Sirbu, Academy of Economic Studies of Moldova, Moldova re Dr.RodicaCrudu,AcademyofEconomicStudiesofMoldova,Moldova e Dr.SuparerkSooksmarn,KasetsartUniversity,Thailand Dr. Oskar Szumski, Warsaw Univeristy, Poland Dr. Ali Türkyilmaz, Nazarbayev University, School of Engineering, Kazakhstan onf Dr.KrisM.Y.Law,DeakinUniversity,Australia C Dr.NataschaZeitel-Bank,MCIManagementCenterInnsbruck,Austria · Dr.MotiZwilling,ArielUniversity Dr. Mohamed Buheji, University of Bahrain, Bahrain ds Dr.UmairAkram,PekingUniversity,China ar Conference Aims o MakeLearn&TIIMConferenceencouragesthesharingofmostrecentdevelopments B inthefieldsofmanagement,economics,technology,andeducation.Byincluding e experiencesandyoungacademicsandpractitionersfromallcontinents,italsoen-courages discussion and the exchange of knowledge between academia and businesses (formal sessions and social events) and offers a variety of publishing opportu-nities. This year’s focus is on digitalisation and human relations in business and edu-enc cationduetoCovid-pandemics. er nfoC  Student Papers Knowledge Management Systems and Practices and SME Growth Vincent Amponsah apers · Full Paper P Achieving and Sustaining Organisational Performance: The Effect of Knowledge Management Systems Anthony Gyasi-Fosu · Full Paper How Covid- Forced the Officials’ Council of Slovenia to Select Highest State Officials Only Online Student Fidel Krupić · Full Paper Tacit Knowledge Sharing in Educational Organizations: Literature Review Dhimitri Bibolli, Nada Trunk Širca, and Plamen Mirazchiyski · Full Paper The Nexus between Knowledge Sharing and Institutional Performance in the Public Sector Lynus Ekuwam Ebenyo · Full Paper Impact of Knowledge Management on Organizational Performance and Competitiveness Muhammad Imam and Gregor Jagodič · Full Paper Assessing the Interdependence between Organizational Culture and Performance in the Construction Industry Denbeshu Neare Jabo · Full Paper Stakeholder Consultation to facilitate Knowledge Sharing: A Case Study in Water Risk Management in the Caribbean Simone Lewis · Full Paper  The Compatibility of Digitalization and Human Relations in Enhancing Knowledge Creation: A Prerequisite for Organizational Agility Geoffrey Lugwisha · Full Paper apersP Motivation,SatisfactionandKnowledgeManagement Gregor Jagodič and Mirza Glavić · Full Paper Leadership Strategies and Decision Support Systems Based AI in the Developing Economies: Perspectives from Ghanaian Banking Sector Moti Zwelling and Aaron R. Opoku-Ahene · Full Paper Student PrejudiceBetweenEducators Marija Šlutej · Full Paper  Digital Transformation: People and Culture, Networks, Processes, and Technology in the New Helix MakeLearn and TIIM International Conference 18 20 – May 2022 venia , Slo Kaunas ∙ Lithuania Call for Papers oland , P ocial and Business Studies ersity or S , Lithuania ska Univ w chool f , Thailand odo ł , Malta ersity Technology tional S-Sk .si tional urie terna t Univ In ternaesity of Maria C elearn.issbs Kasetsar Pegaso In Kaunas Univ http://mak Management, Knowledge and Learning International Conference 2022 Technology, Innovation and Industrial Management MakeLearn and TIIM International Scientific Conference is organised by the International School for Social and Business Studies, Slovenia, Slovenia, Maria Curie-Sklodowska University, Poland, and Kasetsart University, Thailand in cooperation with other international partners. The conference takes place in May, each year in a different European country. MakeLearn, Conference on Management of Knowledge and Learning encourages sharing of most recent developments in the fields of management and management of knowledge. By including individuals from major regional businesses it also encourages discussion and the exchange of knowledge between academia and economy. Although the general themes of the conference remain the same, each year the focus of the conference is adapted to regional and global findings, occurrences and needs of the time. TIIM Technology, Innovation and Industrial Management International conference promotes the exchanges, discussion, and dialogues on how to manage industrial operations and organisations in more innovative, efficient, and productive manners. The sustainable development and the continuous improvement as a result of technological applications and organisational innovation are the focal points of the conference. MakeLearn and TIIM International Conference 20–21 May 2021 Online Conference International School for Social and Business Studies Mariborska cesta 7, 3000 Celje, Slovenia Tel: +386 3 425 82 40 • Fax: +386 3 425 82 22 E-mail: info@mfdps.si • http://www.mfdps.si/en/ Document Outline Conference Boards Conference Aims Student Papers Call for Papers