URN:NBN:SI:doc-Y4NQ9PWB2012Kastelic, MihaPeer, Peterdocuments/doc/Y/URN_NBN_SI_doc-Y4NQ9PWB_001.htmdocuments/doc/Y/URN_NBN_SI_doc-Y4NQ9PWB_001.pdfdocuments/doc/Y/URN_NBN_SI_doc-Y4NQ9PWB_001.txt145articlestr. 31-371318-54549111892URN:NBN:SI:doc-Y4NQ9PWBengModerna organizacijaOrganizacija (Kranj)InCcontinual improvementDMAICefficiencyinformacijska tehnologijainformation technologyIT service managementITILmanagementmetodologija Six Sigmanenehno izboljševanjeSix Sigma methodologyučinkovitostupravljanjeupravljanje storitev ITaligning best practice with a quality methodManaging IT services