URN:NBN:SI:doc-SJ5M7OUE2018Gorenc Zoran, AnnmarieSaliba, Katiadocuments/doc/S/URN_NBN_SI_doc-SJ5M7OUE_001.pdfdocuments/doc/S/URN_NBN_SI_doc-SJ5M7OUE_001.txt34articlestr. 160-17920484672022463-9281URN:NBN:SI:doc-SJ5M7OUEengFakulteta za organizacijske študijeIzzivi prihodnostiBY-SAhigher educationpublic HEIservice qualitySERVQUALstrategic objectivesstudents expectationstudents perceptionstriangulationMeasuring higher education services using the SERVQUAL model