URN:NBN:SI:doc-OVBGDIDB2011Babu, George P.Dalvi, VidyaNandkumar, MekothNizomadinov, KhuseynRajanala, Nirmaladocuments/doc/O/URN_NBN_SI_doc-OVBGDIDB_001.htmdocuments/doc/O/URN_NBN_SI_doc-OVBGDIDB_001.pdfdocuments/doc/O/URN_NBN_SI_doc-OVBGDIDB_001.txt46articlestr. 333-350, 4191854-42231854-42314194519URN:NBN:SI:doc-OVBGDIDBengFakulteta za managementManagementInChealth careIndiaIndijakvalitetapacientistoritvezadovoljstvozdravstvene ustanovezdravstvoService encounter related process quality, patient satisfaction, and behavioral intention