Asymmetric and nonlinear impact of attribute-level performance on overall customer satisfaction in the context of car servicing of four European automotive brands in Slovenia

URN:NBN:SI:doc-MZNUCUWX2012Ažman, SlavkoGomišček, Boštjandocuments/doc/M/URN_NBN_SI_doc-MZNUCUWX_001.htmdocuments/doc/M/URN_NBN_SI_doc-MZNUCUWX_001.pdfdocuments/doc/M/URN_NBN_SI_doc-MZNUCUWX_001.txt245articlestr. 75-861318-54547002899URN:NBN:SI:doc-MZNUCUWXengModerna organizacijaOrganizacija (Kranj)InCasimetričnostasymmetryautomotive industryavtomobilska panogaavtoservisna dejavnostcustomer satisfactionkakovost storitevkvalitetanelinearnostnonlinearityosebni avtomobiliprodajalneservice qualityzadovoljstvo strankAsymmetric and nonlinear impact of attribute-level performance on overall customer satisfaction in the context of car servicing of four European automotive brands in Slovenia