167 KB44 KB199420252022Božič, AnikaLičen, SabinaPodlogar, AndrejProsen, MirkoRožnik, Anetštevilka:3letnik:56str. 200-208DOI:10.14528/snr.2022.56.3.3157COBISSID_HOST:121757699ISSN:1318-2951URN:URN:NBN:SI:doc-L4ZG09MTslZbornica zdravstvene negeObzornik zdravstvene negebarrierscommunicationcompetencesculturehealthcare professionalskompetencekomunikacijakulturaovirezdravstveni delavciIzkušnje medicinskih sester z albansko govorečimi pacienti| a qualitative study| kvalitativna raziskava| Nurses' experience with Albanian-speaking patients|Introduction: Nurses often face linguistic and cultural challenges when dealing with Albanian-speaking patients. The aim of the study was to investigate nurses' experiences with Albanian-speaking patients, to identify potential challenges and propose solutions.Methods: A qualitative research method was used. A purposeful quota sample of 12 nurses working in primary and secondary levels of healthcare was interviewed in November 2021 using semi-structured questionnaires. The data collected were subjected to text analysis. Results: Four thematic groups that describe the studied phenomena were identified: (1) the first encounter with Albanian-speaking patients, (2) characteristics of dealing with Albanian-speaking patients, (3) ways to overcome language barriers, (4) suggestions to overcome barriers in medical treatment. Discussion and conclusion: The challenges concerning Albanian-speaking patients have been known in Slovenia for a few years, but this problem has not been significantly dealt with. The results show that overcoming language and cultural barriers currently depends on the improvisation of healthcare professionals, which may result in oversights. Further research should include the aspect of Albanian-speaking patientsUvod: Medicinske sestre se pri svojem delu pogosto soočajo z jezikovnimi in kulturnimi izzivi, ki jih prinaša stik z albansko govorečimi pacienti. Namen raziskave je bil preučiti doživljanja medicinskih sester in njihove izkušnje z albansko govorečimi pacienti, raziskati morebitne težave in predlagati rešitve. Metode: Uporabljena je bila kvalitativna raziskovalna metodologija. V namenski kvotni vzorec je bilo vključenih 12 medicinskih sester, zaposlenih na primarnem in sekundarnem nivoju zdravstvene dejavnosti. Delno strukturirani intervjuji so bili opravljeni novembra 2021. Za analizo podatkov je bila uporabljena metoda vsebinske analize besedila. Rezultati: Identificirane so bile štiri tematske skupine, ki opisujejo preučevani fenomen: (1) prvi stik z albansko govorečimi pacienti, (2) značilnosti obravnave albansko govorečih pacientov, (3) načini reševanja jezikovnih preprek, (4) predlogi za razreševanje ovir pri zdravstveni obravnavi.Diskusija in zaključek: V Sloveniji je problematika albansko govorečih pacientov opazna že nekaj let, a do občutnega urejanja tega področja ne prihaja. Ugotovitve nakazujejo, da trenutno reševanje jezikovnih in kulturnih ovir po večini temelji na improvizaciji zdravstvenih delavcev, kar lahko vodi v številne napake. Nadaljnje raziskovanje bi moralo vključevati vidik albansko govorečih pacientovTEXTznanstveno časopisjejournalsSlovenian National E-content AggregatorNational and University Library of SloveniaZbornica zdravstvene in babiške nege Slovenije - Zveza strokovnih društev medicinskih sester, babic in zdravstvenih tehnikov Slovenije