{"?xml":{"@version":"1.0"},"edm:RDF":{"@xmlns:dc":"http://purl.org/dc/elements/1.1/","@xmlns:edm":"http://www.europeana.eu/schemas/edm/","@xmlns:wgs84_pos":"http://www.w3.org/2003/01/geo/wgs84_pos","@xmlns:foaf":"http://xmlns.com/foaf/0.1/","@xmlns:rdaGr2":"http://rdvocab.info/ElementsGr2","@xmlns:oai":"http://www.openarchives.org/OAI/2.0/","@xmlns:owl":"http://www.w3.org/2002/07/owl#","@xmlns:rdf":"http://www.w3.org/1999/02/22-rdf-syntax-ns#","@xmlns:ore":"http://www.openarchives.org/ore/terms/","@xmlns:skos":"http://www.w3.org/2004/02/skos/core#","@xmlns:dcterms":"http://purl.org/dc/terms/","edm:WebResource":[{"@rdf:about":"http://www.dlib.si/stream/URN:NBN:SI:doc-KY93NZ9K/bda952da-7192-491c-8a3e-d71071bb4a78/HTML","dcterms:extent":"40 KB"},{"@rdf:about":"http://www.dlib.si/stream/URN:NBN:SI:doc-KY93NZ9K/589e65b1-461d-4a93-af36-3856389e87e3/PDF","dcterms:extent":"484 KB"},{"@rdf:about":"http://www.dlib.si/stream/URN:NBN:SI:doc-KY93NZ9K/bf3c8dab-d58f-467e-92ee-ad62d2b06f5f/TEXT","dcterms:extent":"33 KB"}],"edm:TimeSpan":{"@rdf:about":"2006-2025","edm:begin":{"@xml:lang":"en","#text":"2006"},"edm:end":{"@xml:lang":"en","#text":"2025"}},"edm:ProvidedCHO":{"@rdf:about":"URN:NBN:SI:doc-KY93NZ9K","dcterms:isPartOf":[{"@rdf:resource":"https://www.dlib.si/details/urn:nbn:si:spr-hthivfa7"},{"@xml:lang":"sl","#text":"Naše gospodarstvo"}],"dcterms:issued":"2012","dc:creator":["Čivre, Žana","Zabukovec Baruca, Petra"],"dc:format":[{"@xml:lang":"sl","#text":"številka:1/2"},{"@xml:lang":"sl","#text":"letnik:58"},{"@xml:lang":"sl","#text":"str. 16-23"}],"dc:identifier":["ISSN:0547-3101","COBISSID:10975516","URN:URN:NBN:SI:doc-KY93NZ9K"],"dc:language":"sl","dc:publisher":[{"@xml:lang":"sl","#text":"Društvo ekonomistov Maribor"},{"@xml:lang":"sl","#text":"Ekonomski center Maribor"},{"@xml:lang":"sl","#text":"Ekonomsko-poslovna fakulteta"}],"dc:subject":[{"@xml:lang":"sl","#text":"gostje"},{"@xml:lang":"sl","#text":"hoteli"},{"@xml:lang":"sl","#text":"hotelirstvo"},{"@xml:lang":"en","#text":"Slovenia"},{"@xml:lang":"sl","#text":"Slovenija"},{"@xml:lang":"sl","#text":"zadovoljstvo"},{"@rdf:resource":"http://www.wikidata.org/entity/Q215"}],"dcterms:temporal":{"@rdf:resource":"2006-2025"},"dc:title":{"@xml:lang":"sl","#text":"Odnos med stopnjo zadovoljstva in zvestobo gostov v slovenskih hotelih| Relationship between the level of guest satisfaction and loyalty in Slovenians hotels|"},"dc:description":[{"@xml:lang":"sl","#text":"This article examines the relationship between satisfaction and loyalty of hotel guests. From the hotel's perspective, it is cheaper and more beneficial to create a loyal guest than seek out new ones; therefore, this paper focuses on satisfaction as an influential factor in customers' re-visit of a hotel. Using an empirical study, we examine the connection between guests who are more satisfied with the hotel and their intention to re-visit the hotel. However, we are also interested in differences in satisfaction level and intention to re-visit among guests who visit once, twice or more. A higher level of guest satisfaction makes customers more likely to repurchase, which leads to guest loyalty, commitment to partnership activities and positive recommendations of the hotel"},{"@xml:lang":"sl","#text":"V prispevku proučujemo odnos med stopnjo zadovoljstva in zvestobo gostov v hotelih. Z vidika hotela je ceneje in koristneje ustvarjati zveste goste kot iskati nove, zato se osredotočamo na zadovoljstvo kot enega izmed vplivnih dejavnikov glede na ponovni namen obiska hotela. V izvedeni empirični raziskavi ugotavljamo povezavo med gosti, ki so bili splošno bolj zadovoljni z bivanjem v hotelu, in njihovo namero ponovnega obiska hotela. Pri tem nas zanima tudi, kakšne so razlike med gosti, ki so prvič ali ponovno obiskali hotel, v stopnji zadovoljstva ter nameri ponovnega obiska. Z vidika hotela je na podlagi višje stopnje zadovoljstva večja verjetnost ponovnega nakupa, ki vodi v zvestobo, in zavezanost k partnerskim aktivnostim ter pozitivnim priporočilom hotela"}],"edm:type":"TEXT","dc:type":[{"@xml:lang":"sl","#text":"znanstveno časopisje"},{"@xml:lang":"en","#text":"journals"},{"@rdf:resource":"http://www.wikidata.org/entity/Q361785"}]},"ore:Aggregation":{"@rdf:about":"http://www.dlib.si/?URN=URN:NBN:SI:doc-KY93NZ9K","edm:aggregatedCHO":{"@rdf:resource":"URN:NBN:SI:doc-KY93NZ9K"},"edm:isShownBy":{"@rdf:resource":"http://www.dlib.si/stream/URN:NBN:SI:doc-KY93NZ9K/589e65b1-461d-4a93-af36-3856389e87e3/PDF"},"edm:rights":{"@rdf:resource":"http://rightsstatements.org/vocab/InC/1.0/"},"edm:provider":"Slovenian National E-content Aggregator","edm:intermediateProvider":{"@xml:lang":"en","#text":"National and University Library of Slovenia"},"edm:dataProvider":{"@xml:lang":"sl","#text":"Univerza v Mariboru, Ekonomsko-poslovna fakulteta"},"edm:object":{"@rdf:resource":"http://www.dlib.si/streamdb/URN:NBN:SI:doc-KY93NZ9K/maxi/edm"},"edm:isShownAt":{"@rdf:resource":"http://www.dlib.si/details/URN:NBN:SI:doc-KY93NZ9K"}}}}