{"?xml":{"@version":"1.0"},"edm:RDF":{"@xmlns:dc":"http://purl.org/dc/elements/1.1/","@xmlns:edm":"http://www.europeana.eu/schemas/edm/","@xmlns:wgs84_pos":"http://www.w3.org/2003/01/geo/wgs84_pos","@xmlns:foaf":"http://xmlns.com/foaf/0.1/","@xmlns:rdaGr2":"http://rdvocab.info/ElementsGr2","@xmlns:oai":"http://www.openarchives.org/OAI/2.0/","@xmlns:owl":"http://www.w3.org/2002/07/owl#","@xmlns:rdf":"http://www.w3.org/1999/02/22-rdf-syntax-ns#","@xmlns:ore":"http://www.openarchives.org/ore/terms/","@xmlns:skos":"http://www.w3.org/2004/02/skos/core#","@xmlns:dcterms":"http://purl.org/dc/terms/","edm:WebResource":[{"@rdf:about":"http://www.dlib.si/stream/URN:NBN:SI:doc-KUGNBKQ4/517f4955-e8e5-4387-8d58-c27dfcf0b11c/PDF","dcterms:extent":"2094 KB"},{"@rdf:about":"http://www.dlib.si/stream/URN:NBN:SI:doc-KUGNBKQ4/59d961b8-8747-4942-81d8-cb79d4c73523/TEXT","dcterms:extent":"37 KB"}],"edm:TimeSpan":{"@rdf:about":"1993-2026","edm:begin":{"@xml:lang":"en","#text":"1993"},"edm:end":{"@xml:lang":"en","#text":"2026"}},"edm:ProvidedCHO":{"@rdf:about":"URN:NBN:SI:doc-KUGNBKQ4","dcterms:isPartOf":[{"@rdf:resource":"https://www.dlib.si/details/URN:NBN:SI:spr-PGKNDR0J"},{"@xml:lang":"sl","#text":"Uporabna informatika (Ljubljana)"}],"dcterms:issued":"2001","dc:creator":["Benčina, Jože","Grad, Janez"],"dc:format":[{"@xml:lang":"sl","#text":"številka:3"},{"@xml:lang":"sl","#text":"letnik:9"},{"@xml:lang":"sl","#text":"str. 111-121"}],"dc:identifier":["COBISSID:1254830","ISSN:1318-1882","URN:URN:NBN:SI:doc-KUGNBKQ4"],"dc:language":"sl","dc:publisher":{"@xml:lang":"sl","#text":"Slovensko društvo Informatika"},"dc:subject":[{"@xml:lang":"sl","#text":"informacijske storitve"},{"@xml:lang":"sl","#text":"informacijski sistemi"},{"@xml:lang":"sl","#text":"uporabniki"}],"dcterms:temporal":{"@rdf:resource":"1993-2026"},"dc:title":{"@xml:lang":"sl","#text":"Analiza storitev Centra za podporo uporabnikom|"},"dc:description":[{"@xml:lang":"sl","#text":"The paper deals with the problem of information service quality that reflects to a great extent the user satisfaction level. Our research effort was focused on user support services in Slovenian public administration delivered by the User Support Center, a department within the Government Centre for Informatics. We carried out a user satisfaction survez using the SERQUAL measurent instrument. The necessary statistical testing was performed with help of the SPSS software package. Reaearch results are presented from three points of view. Firstly, we discuss causes for rejection of the research hypothesis, then we analyse differences in satisfaction between individual population segments, and lastly we analyse root causes for the situation. At the end the paper brings a review of findings and conclusions"},{"@xml:lang":"sl","#text":"Pričujoči prispevek govori o kakovosti informacijskih storitev, ki se v veliki meri izkazuje z ravnjo zadovoljstva odjemalcev. Analizirali smo storitve podpore uporabnikom informacijske opreme in storitev v okolju javne uprave. Osrednja vloga na področju informacijske infrastrukture v tem okolju je poverjena Centru vlade za informatiko. Storitve podpore so organizirane v Centru za podporo uporabnikom. Zadovoljstvo uporabnikov smo merili z mnenjsko raziskavo: pri svojem delu smo uporabili merilni instrument SERQUAL, statistične obdelave pa smo opravili s programskim paketom SPSS. Rezultate raziskave predstavljamo s treh vidikov. Najprej obravnavamo ugotovitve v zveziz raziskovalno hipotezo in njeno zavrnitvijo. Nato sledita analiza razlikv zadovoljstvu s storitvami med posameznimi skupinami uporabnikov in analiza vzrokov za ugotovljeno stanje. Poročilo o raziskavi zaokrožujemo s pregledom izsledkov in ugotovitev"}],"edm:type":"TEXT","dc:type":[{"@xml:lang":"sl","#text":"znanstveno časopisje"},{"@xml:lang":"en","#text":"journals"},{"@rdf:resource":"http://www.wikidata.org/entity/Q361785"}]},"ore:Aggregation":{"@rdf:about":"http://www.dlib.si/?URN=URN:NBN:SI:doc-KUGNBKQ4","edm:aggregatedCHO":{"@rdf:resource":"URN:NBN:SI:doc-KUGNBKQ4"},"edm:isShownBy":{"@rdf:resource":"http://www.dlib.si/stream/URN:NBN:SI:doc-KUGNBKQ4/517f4955-e8e5-4387-8d58-c27dfcf0b11c/PDF"},"edm:rights":{"@rdf:resource":"http://rightsstatements.org/vocab/InC/1.0/"},"edm:provider":"Slovenian National E-content Aggregator","edm:intermediateProvider":{"@xml:lang":"en","#text":"National and University Library of Slovenia"},"edm:dataProvider":{"@xml:lang":"sl","#text":"Slovensko društvo Informatika"},"edm:object":{"@rdf:resource":"http://www.dlib.si/streamdb/URN:NBN:SI:doc-KUGNBKQ4/maxi/edm"},"edm:isShownAt":{"@rdf:resource":"http://www.dlib.si/details/URN:NBN:SI:doc-KUGNBKQ4"}}}}