URN:NBN:SI:doc-K8BERTR42011Ćoćkalo, Dragandocuments/doc/K/URN_NBN_SI_doc-K8BERTR4_001.pdfdocuments/doc/K/URN_NBN_SI_doc-K8BERTR4_001.txt12articlestr. 25-381855-931X513626754URN:NBN:SI:doc-K8BERTR4engEdukatorAdvances in business related scientific research journalInCbusiness excellencebusiness strategycustomer satisfactionquality management systemrelationship marketingProviding customer satisfactionthe model of business strategy