URN:NBN:SI:doc-IT9BOYJS2019Kostrzewska, MartynaWrukowska, Dariadocuments/doc/I/URN_NBN_SI_doc-IT9BOYJS_001.pdfdocuments/doc/I/URN_NBN_SI_doc-IT9BOYJS_001.txt1013 str.2article1855-931X513830786URN:NBN:SI:doc-IT9BOYJSengGEA CollegeAdvances in business related scientific research journalInCcustomer satisfaction measuremente-servqualquality of e-servicesMeasuring customer satisfaction in the e-service market