URN:NBN:SI:doc-HAL6X9E52010Culiberg, BarbaraRojšek, Ičadocuments/doc/H/URN_NBN_SI_doc-HAL6X9E5_001.pdfdocuments/doc/H/URN_NBN_SI_doc-HAL6X9E5_001.txt123articlestr. 151-1661580-046620154086URN:NBN:SI:doc-HAL6X9E5engEkonomska fakultetaEconomic and business reviewBY-NC-NDbančništvobankekvalitetamerjenjestoritveuporabnikizadovoljstvoIdentifying service quality dimensions as antecedents to customer satisfaction in retail banking