{"?xml":{"@version":"1.0"},"edm:RDF":{"@xmlns:dc":"http://purl.org/dc/elements/1.1/","@xmlns:edm":"http://www.europeana.eu/schemas/edm/","@xmlns:wgs84_pos":"http://www.w3.org/2003/01/geo/wgs84_pos","@xmlns:foaf":"http://xmlns.com/foaf/0.1/","@xmlns:rdaGr2":"http://rdvocab.info/ElementsGr2","@xmlns:oai":"http://www.openarchives.org/OAI/2.0/","@xmlns:owl":"http://www.w3.org/2002/07/owl#","@xmlns:rdf":"http://www.w3.org/1999/02/22-rdf-syntax-ns#","@xmlns:ore":"http://www.openarchives.org/ore/terms/","@xmlns:skos":"http://www.w3.org/2004/02/skos/core#","@xmlns:dcterms":"http://purl.org/dc/terms/","edm:WebResource":[{"@rdf:about":"http://www.dlib.si/stream/URN:NBN:SI:doc-G2YA8RCY/1c93e3a2-1405-477a-b57b-6d8d7fc1cf55/PDF","dcterms:extent":"785 KB"},{"@rdf:about":"http://www.dlib.si/stream/URN:NBN:SI:doc-G2YA8RCY/0ec47590-c2c5-4526-acf8-bb92f5cd5abe/TEXT","dcterms:extent":"0 KB"}],"edm:TimeSpan":{"@rdf:about":"1957-2025","edm:begin":{"@xml:lang":"en","#text":"1957"},"edm:end":{"@xml:lang":"en","#text":"2025"}},"edm:ProvidedCHO":{"@rdf:about":"URN:NBN:SI:doc-G2YA8RCY","dcterms:isPartOf":[{"@rdf:resource":"https://www.dlib.si/details/URN:NBN:SI:spr-L1LNKFLF"},{"@xml:lang":"sl","#text":"Knjižnica"}],"dcterms:issued":"2021","dc:creator":"Šinko, Simona","dc:format":[{"@xml:lang":"sl","#text":"številka:3/4"},{"@xml:lang":"sl","#text":"letnik:65"},{"@xml:lang":"sl","#text":"str. 49-74"}],"dc:identifier":["ISSN:0023-2424","DOI:10.55741/knj.65.3-4.3","COBISSID:132827139","URN:URN:NBN:SI:doc-G2YA8RCY"],"dc:language":"sl","dc:publisher":{"@xml:lang":"sl","#text":"Zveza bibliotekarskih društev Slovenije"},"dc:subject":[{"@xml:lang":"sl","#text":"delo z uporabniki"},{"@xml:lang":"sl","#text":"izobraževanje"},{"@xml:lang":"sl","#text":"kadrovska dejavnost"},{"@xml:lang":"sl","#text":"knjižnice"},{"@xml:lang":"sl","#text":"knjižničarji"},{"@xml:lang":"sl","#text":"kompetence"},{"@xml:lang":"sl","#text":"Mestna knjižnica Ljubljana"},{"@xml:lang":"sl","#text":"programi izobraževanja"}],"dcterms:temporal":{"@rdf:resource":"1957-2025"},"dc:title":{"@xml:lang":"sl","#text":"Kompetence zaposlenih v knjižnici za delo z uporabniki| Library employees’ competencies for work in reference and user services|"},"dc:description":[{"@xml:lang":"sl","#text":"Complex and changeable environments and conditions in which libraries operate, employee competencies are only one factor in ensuring quality work with users. Ensuring better quality work with users has been one of the main goals of establishing systematic education and training of employees in the Ljubljana City Library (MKL) and initial planning and designing the activities of the MKL Learning Center. Identification of competencies needed for work and the need for their improvement is a fundamental component of the preparation of further education and training programs for library staff. The analysis includes data from two internal surveys to determine the needs for education of MKL employees, conducted in 2011 and 2018, and conducted in the form of an online survey of employees using the 1KA tool. In 2018, employees expressed a greater need for knowledge to work with people, how to communicate effectively with users and colleagues, how to prevent conflicts before they break out, while in 2011 the need for computer and information skills, and communication technologies prevailed. The paper points out the need for continuous and comprehensive monitoring of the needs for further education of library staff at the level of individual libraries as well as at the national level"},{"@xml:lang":"sl","#text":"V kompleksnih in spremenljivih okoljih in pogojih, v katerih knjižnice delujejo, so kompetence zaposlenih samo eden od dejavnikov zagotavljanja kakovostnega dela z uporabniki. Zagotavljanje kakovostne(jše)ga dela z uporabniki je od začetka eden od glavnih ciljev vzpostavljanja sistematičnega izobraževanja zaposlenih v Mestni knjižnici Ljubljana (MKL) in snovanja dejavnosti Učnega centra MKL. Identifikacija kompetenc, potrebnih za delo, in potreb po njihovem izpopolnjevanju je temeljna sestavina priprave programov nadaljnjega izobraževanja zaposlenih v knjižnicah. Analiza vključuje podatke dveh internih raziskav ugotavljanja potreb po izobraževanju zaposlenih v MKL, izpeljanih leta 2011 ter 2018 in izvedenih v obliki spletnega anketiranja zaposlenih s pomočjo orodja 1KA. Zaposleni so v letu 2018 izrazili večjo potrebo po znanju za delo z ljudmi, po znanju, kako učinkovito komunicirati z uporabniki in s sodelavci, kako preprečevati konflikte, še preden izbruhnejo, med tem ko je v letu 2011 prevladovala potreba po znanjih računalništva in informacijsko­komunikacijske tehnologije. Prispevek poudari potrebo po kontinuiranem in celovitem spremljanju potreb po nadaljnjem izobraževanju zaposlenih v knjižnicah na ravni posamezne knjižnice ter tudi na nacionalni ravni"}],"edm:type":"TEXT","dc:type":[{"@xml:lang":"sl","#text":"znanstveno časopisje"},{"@xml:lang":"en","#text":"journals"},{"@rdf:resource":"http://www.wikidata.org/entity/Q361785"}]},"ore:Aggregation":{"@rdf:about":"http://www.dlib.si/?URN=URN:NBN:SI:doc-G2YA8RCY","edm:aggregatedCHO":{"@rdf:resource":"URN:NBN:SI:doc-G2YA8RCY"},"edm:isShownBy":{"@rdf:resource":"http://www.dlib.si/stream/URN:NBN:SI:doc-G2YA8RCY/1c93e3a2-1405-477a-b57b-6d8d7fc1cf55/PDF"},"edm:rights":{"@rdf:resource":"http://rightsstatements.org/vocab/InC/1.0/"},"edm:provider":"Slovenian National E-content Aggregator","edm:intermediateProvider":{"@xml:lang":"en","#text":"National and University Library of Slovenia"},"edm:dataProvider":{"@xml:lang":"sl","#text":"Zveza bibliotekarskih društev Slovenije"},"edm:object":{"@rdf:resource":"http://www.dlib.si/streamdb/URN:NBN:SI:doc-G2YA8RCY/maxi/edm"},"edm:isShownAt":{"@rdf:resource":"http://www.dlib.si/details/URN:NBN:SI:doc-G2YA8RCY"}}}}