{"?xml":{"@version":"1.0"},"edm:RDF":{"@xmlns:dc":"http://purl.org/dc/elements/1.1/","@xmlns:edm":"http://www.europeana.eu/schemas/edm/","@xmlns:wgs84_pos":"http://www.w3.org/2003/01/geo/wgs84_pos","@xmlns:foaf":"http://xmlns.com/foaf/0.1/","@xmlns:rdaGr2":"http://rdvocab.info/ElementsGr2","@xmlns:oai":"http://www.openarchives.org/OAI/2.0/","@xmlns:owl":"http://www.w3.org/2002/07/owl#","@xmlns:rdf":"http://www.w3.org/1999/02/22-rdf-syntax-ns#","@xmlns:ore":"http://www.openarchives.org/ore/terms/","@xmlns:skos":"http://www.w3.org/2004/02/skos/core#","@xmlns:dcterms":"http://purl.org/dc/terms/","edm:WebResource":[{"@rdf:about":"http://www.dlib.si/stream/URN:NBN:SI:doc-EZRL45PP/1fe9440e-4ae6-4d96-8279-1b744270242e/HTML","dcterms:extent":"52 KB"},{"@rdf:about":"http://www.dlib.si/stream/URN:NBN:SI:doc-EZRL45PP/9bff224a-2ddc-4d6f-be77-deec3edc233d/TEXT","dcterms:extent":"49 KB"},{"@rdf:about":"http://www.dlib.si/stream/URN:NBN:SI:doc-EZRL45PP/cfa29216-0b55-43b9-90fc-c84de1985a1f/PDF","dcterms:extent":"355 KB"}],"edm:TimeSpan":{"@rdf:about":"2006-2025","edm:begin":{"@xml:lang":"en","#text":"2006"},"edm:end":{"@xml:lang":"en","#text":"2025"}},"edm:ProvidedCHO":{"@rdf:about":"URN:NBN:SI:doc-EZRL45PP","dcterms:isPartOf":[{"@rdf:resource":"https://www.dlib.si/details/urn:nbn:si:spr-hthivfa7"},{"@xml:lang":"sl","#text":"Naše gospodarstvo"}],"dcterms:issued":"2010","dc:creator":["Marković, Suzana","Raspor, Sanja"],"dc:format":[{"@xml:lang":"sl","#text":"številka:1/2"},{"@xml:lang":"sl","#text":"10 strani"},{"@xml:lang":"sl","#text":"letnik:56"},{"@xml:lang":"sl","#text":"str. 65-74"}],"dc:identifier":["ISSN:0547-3101","COBISSID:10128156","URN:URN:NBN:SI:doc-EZRL45PP"],"dc:language":["en","sl"],"dc:publisher":[{"@xml:lang":"sl","#text":"Društvo ekonomistov Maribor"},{"@xml:lang":"sl","#text":"Ekonomski center Maribor"},{"@xml:lang":"sl","#text":"Ekonomsko-poslovna fakulteta"}],"dc:subject":[{"@xml:lang":"en","#text":"Croatia"},{"@xml:lang":"sl","#text":"hoteli"},{"@xml:lang":"sl","#text":"hotelirstvo"},{"@xml:lang":"sl","#text":"Hrvaška"},{"@xml:lang":"sl","#text":"kvaliteta"},{"@xml:lang":"sl","#text":"merjenje"},{"@xml:lang":"sl","#text":"storitve"},{"@xml:lang":"sl","#text":"zadovoljstvo"},{"@rdf:resource":"http://www.wikidata.org/entity/Q224"}],"dcterms:temporal":{"@rdf:resource":"2006-2025"},"dc:title":{"@xml:lang":"sl","#text":"Content analysis of hotel guest comment cards| a case study of Croatian hotel industry| Analiza vsebine hotelskih vprašalnikov| primer hrvaških hotelov|"},"dc:description":[{"@xml:lang":"sl","#text":"If properly designed, administered, and analysed, the process of monitoring customer satisfaction and service quality can be beneficial to any hotel firm and make all the difference between offering a mediocre service and one of exceptionally high quality. The purpose of this study is to examine hotel guest comment cards (GCCs) and customer satisfaction management schemes in Opatija's hotels. This study adopts the applied content analysis approach (Gilbert and Horsnell 1998), comparing and recording findings based on a set of best practice criteria"},{"@xml:lang":"sl","#text":"Primerno definiran in izpeljan proces spremljanja zadovoljstva gostov in kakovosti storitev lahko pozitivno vpliva na poslovanje hotela, saj omogoča ugotavljanje razlike med povprečno in zelo kakovostno storitvijo. Namen raziskave je analizirati hotelske vprašalnike in postopke merjenja zadovoljstva gostov v opatijskih hotelih. Analiza vsebine temelji na kriterijih, ki sta jih v svoji raziskavi uporabila Gilbert in Horsnell (1998)"}],"edm:type":"TEXT","dc:type":[{"@xml:lang":"sl","#text":"znanstveno časopisje"},{"@xml:lang":"en","#text":"journals"},{"@rdf:resource":"http://www.wikidata.org/entity/Q361785"}]},"ore:Aggregation":{"@rdf:about":"http://www.dlib.si/?URN=URN:NBN:SI:doc-EZRL45PP","edm:aggregatedCHO":{"@rdf:resource":"URN:NBN:SI:doc-EZRL45PP"},"edm:isShownBy":{"@rdf:resource":"http://www.dlib.si/stream/URN:NBN:SI:doc-EZRL45PP/cfa29216-0b55-43b9-90fc-c84de1985a1f/PDF"},"edm:rights":{"@rdf:resource":"http://rightsstatements.org/vocab/InC/1.0/"},"edm:provider":"Slovenian National E-content Aggregator","edm:intermediateProvider":{"@xml:lang":"en","#text":"National and University Library of Slovenia"},"edm:dataProvider":{"@xml:lang":"sl","#text":"Univerza v Mariboru, Ekonomsko-poslovna fakulteta"},"edm:object":{"@rdf:resource":"http://www.dlib.si/streamdb/URN:NBN:SI:doc-EZRL45PP/maxi/edm"},"edm:isShownAt":{"@rdf:resource":"http://www.dlib.si/details/URN:NBN:SI:doc-EZRL45PP"}}}}