111 KB44 KB0 KB195720252016Budimir, GordanaJuršnik, LukaRachimis, Philipštevilka:1letnik:60str. 45-60ISSN:0023-2424COBISSID:285347584URN:URN:NBN:SI:doc-E7G9HJCZslZveza bibliotekarskih društev SlovenijeKnjižnicaanaliza citiranjacitation analysisCOBISSCOBISS.netsamocitiranostScopusself-citationsSICRISWeb of ScienceWoSSamocitiranost objav slovenskih raziskovalcev v podatkovnih zbirkah Web of Science in Scopus za obdobje 1996-2013| Self-citations of publications by Slovenian researchers in Web of Science and Scopus from 1996 to 2013|Purpose: A research was made into user satisfaction with regard to the quality of library services in one of the Slovenian public libraries. The aim was to establish the type of service quality level actually expected by the users, and to determine their satisfaction with the current quality level of available library services. Methodology: The research was performed by means of the SERVQUAL measuring tool which was used to determine the size and direction of the gap between the detected and the expected quality of library services among public library users. Results: Different groups of users provide different assessments of specific quality factors, and a library cannot satisfy the expectations of each and every user if most quality factors display discrepancies between the estimated perception and expectations. The users expect more reliable services and more qualified library staff members who would understand and allocate time for each user%s individual needs. The largest discrepancies from the expectations are detected among users in the under-35 age group and among the more experienced and skilled library users. The results of factor analysis confirm the fact that a higher number of quality factors can be explained by three common factors affecting the satisfaction of library users. A strong connection between user satisfaction and their assessment of the integral quality of services and loyalty has been established. Research restrictions: The research results should not be generalised and applied to all Slovenian public libraries since they differ in many important aspects. In addition, a non-random sampling method was used. Research originality/Applicability: The conducted research illustrates the use of a measuring tool that was developed with the aim of determining the satisfaction of users with the quality of library services in Slovenian public librariesNamen: V članku so prikazani rezultati raziskave, katere namen je primerjati samocitiranost objav slovenskih raziskovalcev v podatkovnih zbirkah Web of Science (WoS) in Scopus za različne definicije samocitatov in ugotoviti razlike in podobnosti med samocitiranostjo po metodologiji Javne agencije za raziskovalno dejavnost Republike Slovenije (ARRS) in samocitiranostjo po drugih definicijah samocitatov. Metodologija/pristop: Raziskava je bila narejena za vse članke slovenskih raziskovalcev, registriranih v sistemu SICRIS, v podatkovnih zbirkah WoS in Scopus, ki so hkrati v sistemu COBISS in so objavljeni in citirani v obdobju 1996-2013. Definirane in preizkušene so tri vrste samocitatov, ki se med seboj razlikujejo po naboru avtorjev pri primerjanju članka in njegovega citata: skupni samocitati, avtorjevi samocitati in COBISS samocitati, ki se upoštevajo v metodologiji agencije ARRS. Podrobneje so analizirane kumulativne vrednosti za celotno obdobje objav in za posamezna leta citiranosti. Rezultati: Raziskava je pokazala, da bistvenih razlik med vzorci samocitiranja objav slovenskih raziskovalcev v podatkovnih zbirkah WoS in Scopus ni ter da je primerljivost samocitiranosti po metodologiji agencije ARRS s samocitiranostjo ob upoštevanju samo prvega avtorja dosti večja kot pa s samocitiranostjo ob upoštevanju vseh soavtorjev člankov. Omejitve raziskave: Raziskava je omejena na analize in primerjave samocitiranosti za izbrane vrste samocitatov na nacionalnem makro nivoju. Za podrobnejšo analizo samocitiranosti objav slovenskih avtorjev bi bilo treba raziskavo razširiti na nižje nivoje (npr. po posameznih znanstvenih vedah) ter na dodatne indikatorje (npr. samocitiranost glede na število avtorjev). Izvirnost/uporabnost raziskave: Posebnost raziskave je izbira in primerjava treh različnih algoritmov izračuna samocitatov na skoraj celotni slovenski znanstveni produkciji v obdobju 1996-2013. Ključne besede: samocitiranost, analiza citiranja, WoS, Scopus, COBISS, SICRISTEXTznanstveno časopisjejournalsSlovenian National E-content AggregatorNational and University Library of SloveniaZveza bibliotekarskih društev Slovenije