23 KB452 KB20 KB199420251999Bohinc, Marijaštevilka:3/4letnik:335 stranistr. 159-163ISSN:1318-2951COBISSID:721003URN:URN:NBN:SI:doc-A7NGDX44slZbornica zdravstvene negeObzornik zdravstvene negebolnikizdravstvena negazdravstvene službeZadovoljstvo bolnikov kot element menedžmenta v zdravstveni negi| Patient's satisfaction as an element of management in nursing care|The article present an integrated model comprehensive quality assurance, the important part of which is the quality of health care which is also mentioned in terms of patient satisfaction. Reasons of measuring, its goals and some impediments are being described. Instruments of researching of patient satisfaction in the frames of practice of nursing care are described. The author presents a theoretical model of quality measurement of nursing care from patient's point of view and suggests some direction for new development strategies in nursing carePrispevek predstavi integrirani model celovitega zagotavljanja kakovosti, katerega sestavni del je kakovost izvajanja zdravstvenih storitev za uporabnika, ki jo ocenjujemo tudi na osnovi merjenja zadovoljstva bolnikov. V prispevku so opisani kriteriji za merjenje zadovoljstva. Opisani so razlogi za merjenje, cilji le-tega in nekatere ovire. Predstavljeni so instrumenti za raziskovanje zadovoljstva bolnikov v praksi zdravstvene nege. Avtorica opredeli teoretični model za merjenje kakovosti zdravstvene nege z vidika bolnikov in predlaga nekatere usmeritve za nove razvojne strategije v zdravstveni negiTEXTznanstveno časopisjejournalsSlovenian National E-content AggregatorNational and University Library of SloveniaZbornica zdravstvene in babiške nege Slovenije - Zveza strokovnih društev medicinskih sester, babic in zdravstvenih tehnikov Slovenije