{"?xml":{"@version":"1.0"},"edm:RDF":{"@xmlns:dc":"http://purl.org/dc/elements/1.1/","@xmlns:edm":"http://www.europeana.eu/schemas/edm/","@xmlns:wgs84_pos":"http://www.w3.org/2003/01/geo/wgs84_pos","@xmlns:foaf":"http://xmlns.com/foaf/0.1/","@xmlns:rdaGr2":"http://rdvocab.info/ElementsGr2","@xmlns:oai":"http://www.openarchives.org/OAI/2.0/","@xmlns:owl":"http://www.w3.org/2002/07/owl#","@xmlns:rdf":"http://www.w3.org/1999/02/22-rdf-syntax-ns#","@xmlns:ore":"http://www.openarchives.org/ore/terms/","@xmlns:skos":"http://www.w3.org/2004/02/skos/core#","@xmlns:dcterms":"http://purl.org/dc/terms/","edm:WebResource":[{"@rdf:about":"http://www.dlib.si/stream/URN:NBN:SI:doc-88364CVK/825fe8bf-6094-4a79-aa52-8a57f2e83809/PDF","dcterms:extent":"1555 KB"},{"@rdf:about":"http://www.dlib.si/stream/URN:NBN:SI:doc-88364CVK/7850f82d-bf34-4c97-b1e6-a712dab02f3c/TEXT","dcterms:extent":"58 KB"}],"edm:TimeSpan":{"@rdf:about":"2018-2025","edm:begin":{"@xml:lang":"en","#text":"2018"},"edm:end":{"@xml:lang":"en","#text":"2025"}},"edm:ProvidedCHO":{"@rdf:about":"URN:NBN:SI:doc-88364CVK","dcterms:isPartOf":[{"@rdf:resource":"https://www.dlib.si/details/URN:NBN:SI:spr-3NZXSA6F"},{"@xml:lang":"sl","#text":"Central European Public Administration Review"}],"dcterms:issued":"2021","dc:creator":["Blazeska Tabakovska, Natasha","Bogdanoska-Jovanovska, Mimoza","Grueski, Dragan"],"dc:format":[{"@xml:lang":"sl","#text":"letnik:19"},{"@xml:lang":"sl","#text":"številka:2"},{"@xml:lang":"sl","#text":"str. 69-90, 155"}],"dc:identifier":["DOI:10.17573/cepar.2021.2.04","ISSN:2591-2240","COBISSID_HOST:90211587","URN:URN:NBN:SI:doc-88364CVK"],"dc:language":"en","dc:publisher":{"@xml:lang":"sl","#text":"Fakulteta za upravo"},"dc:subject":[{"@xml:lang":"en","#text":"back office"},{"@xml:lang":"sl","#text":"center skupnih storitev"},{"@xml:lang":"en","#text":"e-government"},{"@xml:lang":"sl","#text":"e-uprava"},{"@xml:lang":"en","#text":"housing facilities sector"},{"@xml:lang":"sl","#text":"načelo »samo enkrat«"},{"@xml:lang":"en","#text":"once-only principle"},{"@xml:lang":"sl","#text":"proces preoblikovanja"},{"@xml:lang":"en","#text":"process reengineering"},{"@xml:lang":"en","#text":"shared-service center"},{"@xml:lang":"sl","#text":"stanovanjski sektor"},{"@xml:lang":"sl","#text":"zaledne službe"}],"dcterms:temporal":{"@rdf:resource":"2018-2025"},"dc:title":{"@xml:lang":"sl","#text":"Consolidating back office with a shared-services center| a case study from the housing facilities sector in the Republic of North Macedonia|"},"dc:description":[{"@xml:lang":"sl","#text":"Purpose: The paper points out a novel approach to e-Government back-office reengineering based on creating a Shared-Services Center at the sectorial level. Design/Methodology/Approach: To prove the Shared-Services Center as a proper solution for e-Government back-office reengineering, the authors used the case study of the Housing Facilities Sector in the Republic of North Macedonia. The research process follows Kettingers et al.'s framework of IT-enabled change with a holistic data-driven approach. Findings: The study indicates a complex information flow between stakeholders, an abundance of the same information and data collected from local stakeholders, and enormous citizen and institutional burden. The e-Government back-office reengineering solution for the specific case study based on creating a Shared-Services Center overcomes the problem of data redundancy, radically simplifies the information flow, and reduces citizen burden in line with the \"Once-Only\" principle. Practical Implications: The paper shows that by observing the network of all relevant stakeholders at the sectorial level, based on the information flow of core data, back-office problems can be identified, whereby the Shared-Services Center proves itself as a suitable solution. It may be a prerequisite for further studies on back-office process reengineering at the sectorial level. Originality/Value: Publications concerning back-office research at the sectorial level and, as in our case, within the House Facility Sector are almost non existing in scientific literature. Considering that there is a lack of analyses based on information flow and visualization of the information-flow network at the sectorial level (before and after the reforms), this paper will add original value to scientific literature"},{"@xml:lang":"sl","#text":"Namen: Članek predstavlja inovativen pristop k preoblikovanju zalednih služb e-uprave z ustanovitvijo centra skupnih storitev na sektorski ravni. Zasnova/Metodologija/Pristop: Na študiji primera stanovanjskega sektorja v Severni Makedoniji avtorji dokazujejo, da je center skupnih storitev ustrezna rešitev za preoblikovanje zalednih služb e-uprave. Raziskovalni proces temelji na okviru, ki so ga Kettingers idr. podali za informacijsko podprte spremembe s celostnim, na podatkih temelječim pristopom. Ugotovitve: Članek opozarja na zapleten pretok informacij med posameznimi deležniki, obilico istih informacij in podatkov, zbranih od lokalnih deležnikov, ter obsežno breme za državljane in institucije. Preoblikovanje zalednih služb e-uprave z vzpostavitvijo centra skupnih storitev, kot je prikazano na študiji primera, odpravi težavo z redundanco podatkov, izrazito poenostavi pretok informacij in zmanjša obremenitev državljanov skladno z načelom »samo enkrat«. Vpliv v praksi: Članek prikazuje, da lahko z opazovanjem mreže vseh relevantnih deležnikov na ravni sektorja na podlagi pretoka osnovnih podatkov prepoznamo težave v zalednih službah, ki se ustrezno rešujejo z vzpostavitvijo centra skupnih storitev. To je lahko podlaga za nadaljnje študije o možnostih preoblikovanja zalednih procesov na sektorski ravni. Izvirnost/Vrednost: Študij, ki bi se nanašale na zaledne službe na sektorski ravni, v našem primeru v stanovanjskem sektorju, v strokovni literaturi skorajda ni zaslediti. Glede na pomanjkanje analiz, ki bi temeljile na pretoku informacij in vizualizaciji informacijskih tokov med sektorji (pred in po reformi), članek ponuja izviren prispevek k strokovni literaturi"}],"edm:type":"TEXT","dc:type":[{"@xml:lang":"sl","#text":"znanstveno časopisje"},{"@xml:lang":"en","#text":"journals"},{"@rdf:resource":"http://www.wikidata.org/entity/Q361785"}]},"ore:Aggregation":{"@rdf:about":"http://www.dlib.si/?URN=URN:NBN:SI:doc-88364CVK","edm:aggregatedCHO":{"@rdf:resource":"URN:NBN:SI:doc-88364CVK"},"edm:isShownBy":{"@rdf:resource":"http://www.dlib.si/stream/URN:NBN:SI:doc-88364CVK/825fe8bf-6094-4a79-aa52-8a57f2e83809/PDF"},"edm:rights":{"@rdf:resource":"http://creativecommons.org/licenses/by-nc-nd/4.0/"},"edm:provider":"Slovenian National E-content Aggregator","edm:intermediateProvider":{"@xml:lang":"en","#text":"National and University Library of Slovenia"},"edm:dataProvider":{"@xml:lang":"sl","#text":"Univerza v Ljubljani, Fakulteta za upravo"},"edm:object":{"@rdf:resource":"http://www.dlib.si/streamdb/URN:NBN:SI:doc-88364CVK/maxi/edm"},"edm:isShownAt":{"@rdf:resource":"http://www.dlib.si/details/URN:NBN:SI:doc-88364CVK"}}}}