39 KB107 KB34 KB199420252005Mikluž, Brankaštevilka:1letnik:39str. 73-80ISSN:1318-2951COBISSID:19274713URN:URN:NBN:SI:doc-730KQYKQslZbornica zdravstvene negeObzornik zdravstvene negeanketeDemencaDementiaHealth EducationNursingQuestionnairessvetovanjeTelefontelefonsko svetovanjeTelephonezdravstvena negaZdravstvena vzgojaTelefonsko svetovanje kot element integrirane zdravstvene nege in oskrbe bolnikov z demenco in svojcev| Telephone counselling as an element of integrated nursing care for patients with dementia and their family members|The artcle presents the use of a telephone counselling line in comprehensive treatment of patients with dementia and their family members. The aim of the research study was to establish the quality of services through the experienceof help seekers. ln the first part the organisational baselines of atelephone counselling line are descrihed. There is also a short review of organised activities focused on helping patients with dementia and their family members, both abroad and in Slovenia, and their experience with this kind of work. This is followed by the analysis of the results of the research on the quality of services provided by the telephone counselling line Forget me Not. The evaluation of the quality was assesed by the following indicators:users satisfaction, the way of help, adequacy of aceessibility of the telephone counselling line and searching for that kind of help in the future. The resalts showed that most users received the information they were looking for and show that telephone counselling indeed helps people when they found themselves in distress. The author concludes that this kind of work is an important element of integrated nursing care, for patients with dementia, and that it contributes to the guality of life of patients as well as their family membersČlanek predstavlja uporabo telefonske svetovalne linije kot sestavnega dela kompleksne obravnave bolnikov z demenco in njihovih svojcev. Avtorica z raziskavo ugotavlja kakovost opravljenih storitev na osnovi izkušenj uporabnikov pri iskanju tovrstne pomoči. V prvem delu so opisana temeljna izhodišča za organizacijo telefonske svetovalne linije, kratek pregled organiziranih dejavnosti za pomnč bolnikom z demenco in svojcem v tujini in pri nas ter njihove izkušnje s takim načinom dela. V nadaljevanju je predstavljena analiza rezultatov raziskave o kakovosti delovanja telefonske svetovalne linije Spominčica. Za oceno kakovosti so bili uporabljeni naslednjikazalci: zadovoljstvo uporabnikov, vrsta prejete pomoči, dostopnost in organizacija dela ter iskanje tovrstne pomoči v prihodnje. Rezultati so pokazali, da je večina uporabnikov dobila želene informacije in da jim je bilotelefonsko svetovanje dejansko v pomoč in oporo, ko so se ob negi in skrbiza svojca z demenco znašli v stiski. Avtorica sklepa, da je takšna oblikadela pomemben element integrirane zdravstvene nege in oskrbe bolnikov z demenco in prispeva k boljši kakovosti življenja bolnikov z demenco in njihovih svojcevTEXTznanstveno časopisjejournalsSlovenian National E-content AggregatorNational and University Library of SloveniaZbornica zdravstvene in babiške nege Slovenije - Zveza strokovnih društev medicinskih sester, babic in zdravstvenih tehnikov Slovenije