{"?xml":{"@version":"1.0"},"edm:RDF":{"@xmlns:dc":"http://purl.org/dc/elements/1.1/","@xmlns:edm":"http://www.europeana.eu/schemas/edm/","@xmlns:wgs84_pos":"http://www.w3.org/2003/01/geo/wgs84_pos","@xmlns:foaf":"http://xmlns.com/foaf/0.1/","@xmlns:rdaGr2":"http://rdvocab.info/ElementsGr2","@xmlns:oai":"http://www.openarchives.org/OAI/2.0/","@xmlns:owl":"http://www.w3.org/2002/07/owl#","@xmlns:rdf":"http://www.w3.org/1999/02/22-rdf-syntax-ns#","@xmlns:ore":"http://www.openarchives.org/ore/terms/","@xmlns:skos":"http://www.w3.org/2004/02/skos/core#","@xmlns:dcterms":"http://purl.org/dc/terms/","edm:WebResource":[{"@rdf:about":"http://www.dlib.si/stream/URN:NBN:SI:doc-3KN407V8/c867651b-4f60-45e8-a714-0fb7f40cfb9d/HTML","dcterms:extent":"57 KB"},{"@rdf:about":"http://www.dlib.si/stream/URN:NBN:SI:doc-3KN407V8/1f24d9a4-ba6c-4e47-adb6-15f75fa7108b/PDF","dcterms:extent":"911 KB"},{"@rdf:about":"http://www.dlib.si/stream/URN:NBN:SI:doc-3KN407V8/e2ee3680-1fda-47ad-a638-c2be25eaa677/TEXT","dcterms:extent":"47 KB"}],"edm:TimeSpan":{"@rdf:about":"2006-2025","edm:begin":{"@xml:lang":"en","#text":"2006"},"edm:end":{"@xml:lang":"en","#text":"2025"}},"edm:ProvidedCHO":{"@rdf:about":"URN:NBN:SI:doc-3KN407V8","dcterms:isPartOf":[{"@rdf:resource":"https://www.dlib.si/details/urn:nbn:si:spr-hthivfa7"},{"@xml:lang":"sl","#text":"Naše gospodarstvo"}],"dcterms:issued":"2006","dc:creator":"Marković, Suzana","dc:format":[{"@xml:lang":"sl","#text":"številka:1/2"},{"@xml:lang":"sl","#text":"10 strani"},{"@xml:lang":"sl","#text":"letnik:52"},{"@xml:lang":"sl","#text":"str. 86-95"}],"dc:identifier":["ISSN:0547-3101","COBISSID:8559388","URN:URN:NBN:SI:doc-3KN407V8"],"dc:language":"en","dc:publisher":[{"@xml:lang":"sl","#text":"Društvo ekonomistov Maribor"},{"@xml:lang":"sl","#text":"Ekonomski center Maribor"},{"@xml:lang":"sl","#text":"Ekonomsko-poslovna fakulteta"}],"dc:subject":[{"@xml:lang":"en","#text":"Croatia"},{"@xml:lang":"en","#text":"efficiency"},{"@xml:lang":"sl","#text":"Hrvaška"},{"@xml:lang":"sl","#text":"kvaliteta"},{"@xml:lang":"sl","#text":"statistična analiza"},{"@xml:lang":"sl","#text":"storitve"},{"@xml:lang":"en","#text":"tourism"},{"@xml:lang":"sl","#text":"turizem"},{"@xml:lang":"sl","#text":"učinkovitost"},{"@xml:lang":"sl","#text":"uspešnost"},{"@xml:lang":"sl","#text":"visoko šolstvo"},{"@xml:lang":"sl","#text":"visokošolski študij"},{"@rdf:resource":"http://www.wikidata.org/entity/Q49389"}],"dcterms:temporal":{"@rdf:resource":"2006-2025"},"dc:title":{"@xml:lang":"sl","#text":"Expected service quality measurement in tourism higher education| Merjenje pričakovane kakovosti storitev visokega izobraževanja v turizmu|"},"dc:description":[{"@xml:lang":"sl","#text":"This paper starts with background theory and the outlines the results of an exploratory study conducted on students at the Faculty of Tourism and Hospitality Management in Opatija (Croatia). The aims of the study are to: (1) provide a brief review of the existing tools for measuring students' experience, (2) assess students' expectations of service quality in tourism higher education, (3) test the reliability of a modified SERVQUAL scale, (5) establish the number of dimensions of service quality in tourism higher education. This study has contributed to knowledge about the service quality construct in tourism higher education in Croatia by refining and developing the SERVQUAL scale"},{"@xml:lang":"sl","#text":"Članek začnemo s pregledom relevantne teorije in potem predstavimo rezultate raziskovalne študije, ki je zajela študente Fakultete za turistični in hotelski menedžment v Opatiji (Hrvaška). Cilji študije so: (1) predstaviti kratek pregled obstoječih orodij/metod za merjenje izkušenj študentov, (2) oceniti študentska pričakovanja o kakovosti storitev visokega izobraževanja v turizmu, (3) preizkusiti zanesljivost prilagojene lestvice SERVQUAL, (4) ugotoviti število dimenzij kakovosti storitev visokega izobraževanja v turizmu. Študija je razvila in izpopolnila lestvico SERVQUAL in tako prispevala k razumevanju koncepta kakovosti storitev visokega izobraževanja v turizmu na Hrvaškem"}],"edm:type":"TEXT","dc:type":[{"@xml:lang":"sl","#text":"znanstveno časopisje"},{"@xml:lang":"en","#text":"journals"},{"@rdf:resource":"http://www.wikidata.org/entity/Q361785"}]},"ore:Aggregation":{"@rdf:about":"http://www.dlib.si/?URN=URN:NBN:SI:doc-3KN407V8","edm:aggregatedCHO":{"@rdf:resource":"URN:NBN:SI:doc-3KN407V8"},"edm:isShownBy":{"@rdf:resource":"http://www.dlib.si/stream/URN:NBN:SI:doc-3KN407V8/1f24d9a4-ba6c-4e47-adb6-15f75fa7108b/PDF"},"edm:rights":{"@rdf:resource":"http://rightsstatements.org/vocab/InC/1.0/"},"edm:provider":"Slovenian National E-content Aggregator","edm:intermediateProvider":{"@xml:lang":"en","#text":"National and University Library of Slovenia"},"edm:dataProvider":{"@xml:lang":"sl","#text":"Univerza v Mariboru, Ekonomsko-poslovna fakulteta"},"edm:object":{"@rdf:resource":"http://www.dlib.si/streamdb/URN:NBN:SI:doc-3KN407V8/maxi/edm"},"edm:isShownAt":{"@rdf:resource":"http://www.dlib.si/details/URN:NBN:SI:doc-3KN407V8"}}}}