172 KB422 KB93 KB199920252007Duhovnik, JožeKušar, JanezStarbek, MarkoTomaževič, Rokštevilka:227 straniletnik:53str. 78-104ISSN:0039-2480COBISSID:10081051URN:URN:NBN:SI:doc-3ID9BC3FenAssociation of Mechanical Engineers and Technicians of Slovenia et al.Zveza strojnih inženirjev in tehnikov Slovenije et al.Strojniški vestnikhiša kakovostikupcikvalitetaodločitveni procesirazvoj izdelkovUgotavljanje in vrednotenje potreb kupcev v postopku razvoja izdelka| Finding and evaluating customers needs in the product-development process|Today's companies are facing new challenges: global business and local operation, the standardization and individualization of products, and demanding customers and fierce competition. This paper presents the phases ofquality functions deployment (QFD) during a new-product development process along with the method for obtaining, structuring and evaluating customer needs. A full description of the information resources for obtaining the data on customer needs is given, and the methods for obtaining, structuring and evaluating the data on customer needs are presented. The QFD process of new-product development is described. We present the results of testing the proposed methodology, taking into account the voice of the customer, in the process of developing a new Vario Flow product in a company that produces and sells medical equipment on domestic and foreign marketsPodjetja danasnjih dni se soočajo z novimi izzivi. Imamo opravka z globalizacijo poslovanja in lokalizacijo delovanja, standardizacijo in individualizacijo izdelkov, zahtevnim kupcem in močno konkurenco. V prispevku so prikazane faze razvoja funkcij kakovosti (RFK - QFD) postopka sprejemanja izdelka in podano mesto pridobivanja, sestavljanja in vrednotenja potreb kupcev izdelka. Podrobno so opisani viri pridobivanja informacij o potrebah kupcev, predstavljene so metode pridobivanja, sestavljanja in vrednotenja podatkov o potrebah kupcev izdelka ter prikazan postopek razvoja izdelka. Podani so rezultati preizkusa predlagane metodologije upostevanja glasu kupcev v postopku razvoja izdelka Vario Flow podjetja, ki se ukvarja s proizvodnjo in prodajo medicinske opreme za domači in tuji trgTEXTznanstveno časopisjejournalsSlovenian National E-content AggregatorNational and University Library of SloveniaUniverza v Ljubljani, Fakulteta za strojništvo