URN:NBN:SI:doc-3DKLLHXJ2014Burböck, Birgitdocuments/doc/3/URN_NBN_SI_doc-3DKLLHXJ_001.pdfdocuments/doc/3/URN_NBN_SI_doc-3DKLLHXJ_001.txt29articlestr. 155-168, 17015368019881854-4231URN:NBN:SI:doc-3DKLLHXJengFakulteta za managementManagementBY-NC-NDkupcikvalitetastoritveuporabnikizadovoljstvoProspect theory and SERVQUAL