418 KB0 KB2025Jannoo, UzmaKrishna Gaya, YashLuckho, TakeshSaulick, Praveenštevilka:1letnik:23str. 27-48, 113DOI:10.26493/1854-6935.23.27-48ISSN:1854-6935COBISSID_HOST:280974595URN:URN:NBN:SI:doc-2EGVL3NYenUniversity of Primorska PressManaging global transitionsconflict managementčustvena inteligencaemotional intelligenceemployee motivationemployee performancemotivacija zaposlenihobvladovanje konfliktovuspešnost zaposlenihAssessing the impact of emotional intelligence on employee performance| toward an integrated emotional intelligence framework|Emotional intelligence has garnered significant attention in the field of business management. It encompasses a range of interpersonal and intrapersonal skills that profoundly impact multiple aspects of human behaviour, relationships, and general well-being. Emotional intelligence has been demonstrated to be a pivotal element in shaping workplace dynamics, maintaining the well-being of employees, and improving organisational performance. Therefore, this paper aims to investigate and analyse the impact of emotional intelligence on employee performance. A survey was conducted in the business process outsourcing sector in Mauritius. Results demonstrated that factors including years of experience, educational level, age group, motivation and job roles positively influence emotional intelligence and employee performance. In addition, an emotional intelligence framework was proposed to mediate conflicts between higher management and employees. Finally, relevant recommendations have been put forward on how to improve performance and also how to reduce conflictsČustvena inteligenca je pritegnila veliko pozornosti na področju poslovnega upravljanja. Zajema vrsto medosebnih in osebnih veščin, ki močno vplivajo na več vidikov človeškega vedenja, odnosov in splošnega počutja. Čustvena inteligenca se je izkazala za ključni element pri oblikovanju dinamike na delovnem mestu, ohranjanju dobrega počutja zaposlenih in izboljšanju uspešnosti organizacije. Zato je namen tega prispevka raziskati in analizirati vpliv čustvene inteligence na uspešnost zaposlenih. Raziskava je bila izvedena v sektorju zunanjega izvajanja poslovnih procesov na Mauritiusu. Rezultati so pokazali, da dejavniki, kot so leta izkušenj, izobrazbena raven, starostna skupina, motivacija in delovne vloge, pozitivno vplivajo na čustveno inteligenco in na uspešnost zaposlenih. Poleg tega je predlagan okvir čustvene inteligence za posredovanje pri konfliktih med višjim vodstvom in zaposlenimi. Na koncu so podana ustrezna priporočila, kako izboljšati uspešnost in kako zmanjšati konflikteTEXTznanstveno časopisjejournalsSlovenian National E-content AggregatorNational and University Library of SloveniaUniverza na Primorskem, Fakulteta za management