URN:NBN:SI:DOC-ZG7JBH7P2013Seyed Ghorban, ZahraTahernejad, AlirezaTahernejad, Hosseindocuments/doc/Z/URN_NBN_SI_doc-ZG7JBH7P_001.pdfdocuments/doc/Z/URN_NBN_SI_doc-ZG7JBH7P_001.txt14articlestr. 13-251855-931X513632642URN:NBN:SI:doc-ZG7JBH7PengGEA CollegeAdvances in business related scientific research journalBYcustomer satisfactionemployee satisfactionfirm profitabilityservice qualitya case of Malaysian major shopping centersHow employees' satisfaction affects quality and profitability in service industry