27 KB217 KB31 KB199920252000Györkös, JózsefRozman, IvanSoković, MirkoVajde Horvat, Romanaštevilka:1letnik:469 stranistr. 44-52ISSN:0039-2480COBISSID:5211926URN:URN:NBN:SI:doc-WWD40TW3slAssociation of Mechanical Engineers and Technicians of Slovenia et al.Zveza strojnih inženirjev in tehnikov Slovenije et al.Strojniški vestnikkvalitetamodeliorganizacijaorganizationprenovestandardistruktureProcesni model v novih standardih skupine ISO 9000 : 2000|The ISO family standards appeared in 1987. From the beginning the main purpose of these standards is the protection of customers. The suppliers (production and service companies) have to organize their processes in accordance with standards requirements which influences the improvement of the quality of both - processes and products. Nevertheless, the standards themselves have some deficiences. The currently valid standards (published in 1994) are more suitable for production companies than for service and other types of organizations. Other important shortcoming of the current version is also the lack of continual improvement issue and compatibility with other management systems. Considering the expeeriences with implementation of standards, suggestion and recommendations of their users, the revision of ISO 9000 standards will be issued at the end of year 2000. Basic characteristics of new standards are: process model orientation, compatibility with other management systems, reduction of number of standards and user friendliness. Inthe article the content of new standards and the difference of requirements of current valid and new standards are describedStandardi skupine ISO 9000 so se pojavili prvič leta 1987, da bi popolno zaščitili kupca-uporabnika pred nekakovostnimi proizvodi in storitvami. Njihova dosledna uporaba pripomore k izboljšanju kakovosti dela, organizacije in procesov. Vendar ima poleg vrste pozitivnih elementov, trenutno veljavni model standardov ISO 9000 (verzija 1994) tudi nekatere pomanjkljivosti, ki se kažejo predvsem v njegovi izraziti usmerjenosti k proizvodnim organizacijam in preveliki statičnosti sistemov kakovosti, zasnovanih na podlagi ISO 9000. Na podlagi številnih predlogov je nastal osnutek novih standardov ISO 9000 (verzija 2000), katerega izdajo pričakujemo ob koncu leta 2000. Zanjo je značilno predvsem troje: prilagoditev standardov procesnemu pristopu, bistvena poenostavitev sestave standardov in vnos nekaterih novih zahtev v vsebino standardov. S tem, ko so sistemi kakovosti v novih standardih opredeljeni v obliki procesnega modela, so podani boljši pogoji za vodenje procesov, analize medsebojnih vplivov, zapletenosti in podobno. V prispevku je opisan potek priprave novih standardov ter vsebina predlaganih spremembTEXTznanstveno časopisjejournalsSlovenian National E-content AggregatorNational and University Library of SloveniaUniverza v Ljubljani, Fakulteta za strojništvo