655 KB42 KB199420252019Kalender Smajlović, SedinaSmodiš, Martaštevilka:2letnik:53str. 128-136ISSN:1318-2951COBISSID_HOST:529074713URN:URN:NBN:SI:doc-KQTCRMEPslZbornica zdravstvene negeObzornik zdravstvene negeaktivnosti zdravstvene negeclinical practicecommunicationklinično usposabljanjekomunikacijanursing interventionsprofesionalno vedenjeprofessional behaviorRazlike med ocenjevanjem in samoocenjevanjem kliničnega usposabljanja s strani kliničnih mentorjev in študentov Fakultete za zdravstvo Angele Boškin| Differences between the evaluation of clinical training by clinical mentors and self-evaluation by the students of the Angela Boškin Faculty of Health Care|Introduction: Measurement of patient satisfaction with health services is an important development indicator of any healthcare system. Patient satisfaction is a significant and widely used indicator for measuring the quality of health services. The article focuses on the satisfaction of the citizens of the Republic of Slovenia with the current health system. Methods: Non-experimental descriptive sampling research method and a structured survey questionnaire as a metrics tool were used. The snowball sampling method was used. In total, 693 people responded to an online questionnaire, of which 488 answers were valid. The data were analysed using descriptive statistics, correlational analysis, factor analysis and linear regression analysis. Results: The respondents mostly value a friendly and respectful attitude of healthcare workers, and their availability to give first aid. However, the respondents negatively evaluated the time spent waiting for the medical examination in the waiting room, telephone unavailability, indifference to patients' personal situation and the short examination time with a doctor. Therefore, the most important variables that influence patient satisfaction are: the time spent waiting to be examined in the waiting room, sufficient time that doctors allocate to one patient, interest in personal matters, confidence in professional decisions made by the medical staff, patient involvement in their treatment and a sense of complete trust. Discussion and conclusion: Within the healthcare system, healthcare professionals can have a significant impact on patient satisfaction. A focus on high quality treatment and respectful communication increases the patients' trust in the healthcare system and in the professional decisions made by healthcare professionals, which may significantly impact the success of treatmentUvod: Merjenje zadovoljstva pacientov z zdravstvenimi storitvami je pomemben kazalec razvoja vsakega zdravstvenega sistema. Zadovoljstvo pacientov je pomemben in pogosto uporabljen indikator za merjenje kakovosti zdravstvene oskrbe. Prispevek se osredotoča na ugotavljanje zadovoljstva državljanov Republike Slovenije s trenutnim zdravstvenim sistemom. Metode: Uporabljena je bila deskriptivna neeksperimentalna vzorčna metoda. Merski instrument je bil strukturiran vprašalnik. Uporabljena je bila metoda snežene kepe. Na spletni vprašalnik je skupno odgovorilo 693 oseb, 488 oseb je vprašalnik v celoti izpolnilo. Podatki so bili analizirani z opisno statistiko, korelacijsko analizo, faktorsko analizo in linearno regresijsko analizo. Rezultati: Sodelujoči v raziskavi v največji meri cenijo prijazen in spoštljiv odnos zdravstvenih delavcev ter njihovo razpoložljivost za hitro pomoč. Negativno ocenjujejo čakanje na obravnavo v čakalnici, telefonsko nedosegljivost, nezanimanje za osebne razmere pacienta in kratek čas obravnave pri zdravniku. Med najpomembnejše spremenljivke, ki vplivajo na zadovoljstvo pacientov, lahko uvrstimo: čakanje v čakalnici na pregled, dovolj časa, ki ga zdravnik nameni pacientu, zanimanje za osebne razmere, zaupanje v strokovne odločitve zdravstvenega osebja, vključevanje v odločanje o zdravljenju in občutek popolnega zaupanja. Diskusija in zaključek: Zdravstveni delavci lahko v zdravstvenem sistemu pomembno vplivajo na zadovoljstvo pacientov. Usmerjenost v kakovostno obravnavo in spoštljivo komunikacijo povečuje zaupanje pacientov v zdravstveni sistem in zaupanje v strokovne odločitve zdravstvenega osebja, kar pa lahko ključno vpliva na uspešnost zdravstvene obravnave posameznikaTEXTznanstveno časopisjejournalsSlovenian National E-content AggregatorNational and University Library of SloveniaZbornica zdravstvene in babiške nege Slovenije - Zveza strokovnih društev medicinskih sester, babic in zdravstvenih tehnikov Slovenije