URN:NBN:SI:DOC-HWKOKOSF2020Pereira, Rúben F.Serrano, Joao P.documents/doc/H/URN_NBN_SI_doc-HWKOKOSF_001.pdfdocuments/doc/H/URN_NBN_SI_doc-HWKOKOSF_001.txt153articlestr. 3-201318-545452922115URN:NBN:SI:doc-HWKOKOSFengModerna organizacijaOrganizacija (Kranj)InCinformacijska tehnologijainformatikamanagementa systematic literature review and a critical analysisImprovement of IT infrastructure management by using configuration management and maturity models