URN:NBN:SI:DOC-CSWDTZT02017Groznik, AlešKolar, Džangirdocuments/doc/C/URN_NBN_SI_doc-CSWDTZT0_001.pdfdocuments/doc/C/URN_NBN_SI_doc-CSWDTZT0_001.txt119articlestr. 51-72, 12410.15458/85451.391580-046623768550URN:NBN:SI:doc-CSWDTZT0engEkonomska fakultetaZveza ekonomistov SlovenijeEconomic and business reviewBY-NC-NDinformacijska tehnologijainformatikakvalitetaSlovenijastoritveStandards, best practices and codes of ethics impact on IT service qualitythe case of Slovenian IT departments