Managing customer participation and customer interactions in service delivery

URN:NBN:SI:DOC-87HDVDUL2014Amorim, MarleneJoao Rosa, MariaSantos, Sandradocuments/doc/8/URN_NBN_SI_doc-87HDVDUL_001.pdfdocuments/doc/8/URN_NBN_SI_doc-87HDVDUL_001.txt347articlestr. 166-1761318-5454283321856URN:NBN:SI:doc-87HDVDULengModerna organizacijaOrganizacija (Kranj)InCeducationizobraževanjekulturne ustanovekvalitetamuzejimuzejske zbirkestoritveuporabnikiManaging customer participation and customer interactions in service deliverythe case of museums and educational services