{"?xml":{"@version":"1.0"},"edm:RDF":{"@xmlns:dc":"http://purl.org/dc/elements/1.1/","@xmlns:edm":"http://www.europeana.eu/schemas/edm/","@xmlns:wgs84_pos":"http://www.w3.org/2003/01/geo/wgs84_pos","@xmlns:foaf":"http://xmlns.com/foaf/0.1/","@xmlns:rdaGr2":"http://rdvocab.info/ElementsGr2","@xmlns:oai":"http://www.openarchives.org/OAI/2.0/","@xmlns:owl":"http://www.w3.org/2002/07/owl#","@xmlns:rdf":"http://www.w3.org/1999/02/22-rdf-syntax-ns#","@xmlns:ore":"http://www.openarchives.org/ore/terms/","@xmlns:skos":"http://www.w3.org/2004/02/skos/core#","@xmlns:dcterms":"http://purl.org/dc/terms/","edm:WebResource":[{"@rdf:about":"http://www.dlib.si/stream/URN:NBN:SI:DOC-7SCKTFTF/9f97888a-74cc-40d0-b6a6-3c22e2e8ffda/HTML","dcterms:extent":"19 KB"},{"@rdf:about":"http://www.dlib.si/stream/URN:NBN:SI:DOC-7SCKTFTF/c036be3a-4127-4e73-8bbb-3d01fd38818f/PDF","dcterms:extent":"197 KB"},{"@rdf:about":"http://www.dlib.si/stream/URN:NBN:SI:DOC-7SCKTFTF/6df69e4e-fdac-4308-bb40-4b7c9adf6390/TEXT","dcterms:extent":"15 KB"}],"edm:TimeSpan":{"@rdf:about":"2006-2025","edm:begin":{"@xml:lang":"en","#text":"2006"},"edm:end":{"@xml:lang":"en","#text":"2025"}},"edm:ProvidedCHO":{"@rdf:about":"URN:NBN:SI:DOC-7SCKTFTF","dcterms:isPartOf":[{"@rdf:resource":"https://www.dlib.si/details/urn:nbn:si:spr-0y5dimiu"},{"@xml:lang":"sl","#text":"Elektrotehniški vestnik"}],"dcterms:issued":"2007","dc:creator":["Efimushkin, Vladimir","Žepič, Drago"],"dc:format":[{"@xml:lang":"sl","#text":"številka:1/2"},{"@xml:lang":"sl","#text":"5 strani"},{"@xml:lang":"sl","#text":"letnik:74"},{"@xml:lang":"sl","#text":"str. 79-83"}],"dc:identifier":["ISSN:0013-5852","ISSN:2232-3236","COBISSID:28818181","URN:URN:NBN:SI:doc-7SCKTFTF"],"dc:language":"sl","dc:publisher":{"@xml:lang":"sl","#text":"Elektrotehniška zveza Slovenije"},"dc:subject":[{"@xml:lang":"sl","#text":"klicni center"},{"@xml:lang":"sl","#text":"modeli"},{"@xml:lang":"en","#text":"telecommunication"},{"@xml:lang":"sl","#text":"telekomunikacije"},{"@rdf:resource":"http://www.wikidata.org/entity/Q418"}],"dcterms:temporal":{"@rdf:resource":"2006-2025"},"dc:title":{"@xml:lang":"sl","#text":"Performance evaluation of Call-center with call redirection| Ocena performanc klicnega centra s preusmerjanjem klicev|"},"dc:description":[{"@xml:lang":"sl","#text":"The object of investigation is an analytical model for a Call-center functioning with a traffic distribution (call redirection) mechanism. Call-center functioning is described by the Markov process. A solution for stationary distribution is found and expressions for the main performance characteristics for the Call-center functioning are given. The proposed analytical model enables an investigation in different call traffic management schemes for the cases of agents overload and underload"},{"@xml:lang":"sl","#text":"Objekt raziskave je analitični model klicnega centra z vgrajenim mehanizmom za preusmerjanje klicev. Delovanje klicnega centra sva opisala z Markovskim procesom. Za model sva podala rešitev za stacionarno porazdelitev, prikazala sva tudi rešitve za glavne performančne karakteristike"}],"edm:type":"TEXT","dc:type":[{"@xml:lang":"sl","#text":"znanstveno časopisje"},{"@xml:lang":"en","#text":"journals"},{"@rdf:resource":"http://www.wikidata.org/entity/Q361785"}]},"ore:Aggregation":{"@rdf:about":"http://www.dlib.si/?URN=URN:NBN:SI:DOC-7SCKTFTF","edm:aggregatedCHO":{"@rdf:resource":"URN:NBN:SI:DOC-7SCKTFTF"},"edm:isShownBy":{"@rdf:resource":"http://www.dlib.si/stream/URN:NBN:SI:DOC-7SCKTFTF/c036be3a-4127-4e73-8bbb-3d01fd38818f/PDF"},"edm:rights":{"@rdf:resource":"http://rightsstatements.org/vocab/InC/1.0/"},"edm:provider":"Slovenian National E-content Aggregator","edm:intermediateProvider":{"@xml:lang":"en","#text":"National and University Library of Slovenia"},"edm:dataProvider":{"@xml:lang":"sl","#text":"Elektrotehniška zveza Slovenije"},"edm:object":{"@rdf:resource":"http://www.dlib.si/streamdb/URN:NBN:SI:DOC-7SCKTFTF/maxi/edm"},"edm:isShownAt":{"@rdf:resource":"http://www.dlib.si/details/URN:NBN:SI:DOC-7SCKTFTF"}}}}