29. JULIJ 2005 29 JULY 2005 št./No 194 14 POSLOVNI SUBJEKTI BUSINESS ENTITIES št./No 3 POVPRAŠEVANJE PO STORITVAH, SLOVENIJA, 2003-2004 DEMAND FOR SERVICES, SLOVENIA, 2003-2004 Stroški nakupa storitev so v letu 2003 predstavljali 18 % celotnega nakupa proizvodov, materiala, blaga in storitev. In 2003 the costs for purchasing services amounted to 18% of total purchases of goods and services. Največji del nakupa storitev so v letu 2003 predstavljali stroški prometa, skladiščenja, zvez in poštnih storitev (24 %), sledili so stroški, povezani s trženjem in prodajo (16,5 %), in stroški, vezani na pomožne storitve (11,8 %). The largest share of total costs of services in 2003 was represented by transport, logistics and postal services with 24%, followed by marketing and sales-related services with 16.5% and auxiliary services with 11.8%. Pri vsaki skupini storitev je manj kot 10 % poslovnih subjektov navedlo, da so v letu 2004 storitve kupovali pri zunanjih dobaviteljih, ki niso iz Slovenije. For each group of services less than 10% of business entities stated that in 2004 services were purchased from external providers outside Slovenia. Ovire, povezane z lokacijo, so bile v letu 2004 pri večini skupin storitev najpogosteje navedene kot ovire, povezane z nabavo storitev zunaj naše države. Barriers related to location were the most frequent barriers related to purchase of services outside our country for most groups of services in 2004. Slika 1: Nakup proizvodov, materiala, blaga in nakup storitev, Slovenija, 2003 Chart 1: Purchase of goods and services, Slovenia, 2003 Slika 2: Delež nakupa storitev v celotnem nakupu proizvodov, materiala, blaga in storitev po glavni dejavnosti poslovnega subjekta, Slovenija, 2003 Chart 2: Share of purchases of services in total purchases of goods and services by main economic activity of business entities, Slovenia, 2003 Statistične informacije, št. 194/2005 2 Rapid Reports No 194/2005 1. Struktura nakupa storitev po skupinah storitev in po dejavnosti poslovnega subjekta, Slovenija, 2003 Structure of purchase of services by groups of services and by economic activity of business entities, Slovenia, 2003 % Dejavnost poslovnega subjekta Economic activity of business entities D F G H I K (razen excl. 70) O (O90, 92.1+ 92.2) DEJAV- NOSTI SKUPAJ TOTAL ACTIVI- TIES predelo- valne dejavnosti manufac- turing gradbe- ništvo constru- ction trgovina; popravila motornih vozil in izdelkov široke porabe wholesale& retail, repair motor vehicles, personal& household goods gostinstvo hotels and restaurans promet, skladi- ščenje in zveze transport, storage and commun- ication najem in poslovne storitve renting and business activities dejavnosti javne higiene; filmska in videode- javnost; radijska in televizijska dejavnost sewage and refuse disposal, sanitation and similar activities; motion picture and video activities; radio and television activities Promet, skladiščenje, zveze in poštne storitve 24,0 23,0 21,2 17,8 5,9 40,4 10,1 10,4 Transport, logistics and postal services Storitve IKT 7,1 4,1 2,4 5,0 5,5 15,7 8,1 9,6 ICT services Storitve, povezane s trženjem in prodajo 16,5 17,5 5,5 29,2 9,0 11,9 11,9 3,0 Marketing and sales-related services Poslovne storitve 9,1 11,6 13,6 7,0 6,8 3,1 12,9 12,9 Professional and business services Storitve, povezane s človeškimi viri 6,6 8,4 8,9 4,3 10,7 2,9 7,7 17,4 Human resources related services Finančno posredništvo ter storitve zavarovalnic in pokojninskih skladov 5,5 5,5 8,4 7,3 5,9 3,8 3,3 2,6 Financial and insurance services Najemanje in poslovni lizing 7,7 5,5 7,2 14,3 14,2 6,1 6,7 5,4 Renting and operational leasing Storitve raziskovanja in razvoja 1,6 2,9 0,8 0,5 0,5 0,1 3,6 1,2 Research and development services Projektiranje in tehnično svetovanje 3,5 1,9 6,7 1,3 2,1 0,2 21,9 0,7 Architectural, engineering and related technical consultancy services Pomožne storitve 11,8 14,9 5,4 9,1 25,2 11,0 10,1 8,7 Auxiliary services Plačilo za uporabo neopredmetenih pravic 1,2 1,4 0,2 0,9 1,4 0,4 2,3 10,8 Royalties and license fees Druge storitve 5,3 3,4 19,7 3,2 12,6 4,3 1,5 17,2 Other services STORITVE SKUPAJ 100,0 100,0 100,0 100,0 100,0 100,0 100,0 100,0 TOTAL OF SERVICES Statistične informacije, št. 194/2005 Rapid Reports No 194/2005 3 2. Glavni dobavitelji storitev po skupinah storitev, Slovenija, 2004 Main service providers by groups of services, Slovenia, 2004 % Glavni dobavitelj storitev Main service provider družba sama the enterprise itself znotraj skupine družbe within the same enterprise group zunanji dobavitelj external provider storitve ne uporabljamo / ne vem the service is not used / do not know Promet, skladiščenje, zveze in poštne storitve 23,4 4,0 71,6 0,9 Transport, logistics and postal services Storitve IT 27,8 8,9 60,3 3,0 IT services Raziskovanje trga 44,4 8,0 19,0 28,7 Market research Oglaševanje 29,7 5,6 49,6 15,1 Advertising Pravne storitve 14,6 8,5 71,7 5,2 Legal services Računovodstvo in knjigovodstvo 62,2 9,1 28,6 0,0 Accounting and book-keeping Podjetniško in poslovno svetovanje 26,5 11,0 37,0 25,5 Business management and consultancy Storitve, povezane s človeškimi viri 33,2 8,3 49,8 8,8 Human resources related services Finančno posredništvo 34,0 8,0 57,0 0,9 Financial services Storitve zavarovalnic in pokojninskih skladov 6,9 3,4 82,9 6,7 Insurance services Najemanje in poslovni lizing 12,6 6,3 65,7 15,5 Renting and operational leasing Projektiranje in tehnično svetovanje 31,3 7,7 26,1 35,0 Architectural, engineering and related technical consultancy Čiščenje objektov in opreme 44,2 4,1 48,0 3,7 Industrial cleaning services Poizvedovanje in varovanje 18,6 4,9 60,9 15,6 Investigation and security services 2.1 Vrsta nakupa pri zunanjih dobaviteljih storitev po skupinah storitev, Slovenija, 2004 Type of purchase from external service providers by groups of services, Slovenia, 2004 % Vrsta nakupa Type of purchase tekoči nakup current purchases nakup na osnovi dolgoročne pogodbe purchase based on long term contracts Promet, skladiščenje, zveze in poštne storitve 63,1 36,9 Transport, logistics and postal services Storitve IT 42,3 57,7 IT services Raziskovanje trga 78,7 21,3 Market research Oglaševanje 84,8 15,2 Advertising Pravne storitve 63,2 36,8 Legal services Računovodstvo in knjigovodstvo 29,1 70,9 Accounting and book-keeping Podjetniško in poslovno svetovanje 75,2 24,8 Business management and consultancy Storitve, povezane s človeškimi viri 80,3 19,7 Human resources related services Finančno posredništvo 65,1 34,9 Financial services Storitve zavarovalnic in pokojninskih skladov 35,1 64,9 Insurance services Najemanje in poslovni lizing 35,1 64,9 Renting and operational leasing Projektiranje in tehnično svetovanje 84,1 15,9 Architectural, engineering and related technical consultancy Čiščenje objektov in opreme 33,7 66,3 Industrial cleaning services Poizvedovanje in varovanje 27,3 72,7 Investigation and security services Statistične informacije, št. 194/2005 4 Rapid Reports No 194/2005 3. Glavni dobavitelji storitev po skupinah storitev in po dejavnosti poslovnega subjekta, Slovenija, 2004 Main service providers by groups of services and by economic activity of business entities, Slovenia, 2004 % Dejavnost poslovnega subjekta Economic activity of business entities D F G H I K (razen excl. 70) O (O90, 92.1+ 92.2) predelo- valne dejavnosti manufa- cturing gradbeni- štvo constru- ction trgovina; popravila motornih vozil in izdelkov široke porabe wholesale &retail, repair motor vehicles, personal& house- hold goods gostin- stvo hotels and restau- rans promet, skladišče- nje in zveze transport, storage and communi- cation najem in poslovne storitve renting and business activities dejavno- sti javne higiene; filmska in videode- javnost; radijska in televizij- ska dejavnost sewage and refuse disposal, sanitation and similar activities; motion picture and video activities; radio and television activities DEJAV- NOSTI SKUPAJ TOTAL ACTIVI- TIES Promet, skladiščenje, zveze in poštne storitve Transport, logistics and postal services Družba sama 22,3 33,5 22,7 13,5 25,8 20,0 34,3 23,4 The enterprise itself Znotraj skupine družb 4,1 4,7 1,6 4,1 8,6 5,2 0,0 4,0 Within the same enterprise group Zunanji 72,7 60,2 75,5 82,4 65,6 73,0 65,7 71,6 External Storitve ne uporabljamo / Ne vem 0,9 1,6 0,2 0,0 0,0 1,8 0,0 0,9 The service is not used / Do not know Storitve IT IT services Družba sama 25,9 31,9 22,8 23,9 23,7 40,0 39,0 27,8 The enterprise itself Znotraj skupine družb 11,4 2,1 8,4 9,8 11,8 7,4 0,0 8,9 Within the same enterprise group Zunanji 61,4 60,4 66,4 60,0 55,7 49,5 61,0 60,3 External Storitve ne uporabljamo / Ne vem 1,3 5,6 2,4 6,3 8,8 3,1 0,0 3,0 The service is not used / Do not know Raziskovanje trga Market research Družba sama 48,5 41,3 42,9 27,7 47,2 39,3 65,7 44,4 The enterprise itself Znotraj skupine družb 11,6 4,0 6,0 4,8 6,0 5,5 0,0 8,0 Within the same enterprise group Zunanji 19,0 8,9 30,3 20,5 8,1 17,1 11,4 19,0 External Storitve ne uporabljamo / Ne vem 20,8 45,7 20,8 47,0 38,8 38,1 22,9 28,7 The service is not used / Do not know Oglaševanje Advertising Družba sama 30,5 36,5 24,6 27,0 28,9 28,1 36,2 29,7 The enterprise itself Znotraj skupine družb 8,0 1,9 3,0 4,1 6,1 6,1 0,0 5,6 Within the same enterprise group Zunanji 48,0 33,6 64,4 55,3 45,2 48,9 52,4 49,6 External Storitve ne uporabljamo / Ne vem 13,5 28,0 8,0 13,6 19,7 16,9 11,4 15,1 The service is not used / Do not know Pravne storitve Legal services Družba sama 15,6 13,8 10,3 12,1 16,9 18,7 14,3 14,6 The enterprise itself Znotraj skupine družb 11,0 5,0 6,1 9,8 9,4 6,6 0,0 8,5 Within the same enterprise group Zunanji 68,4 72,2 82,9 64,5 69,6 69,5 75,2 71,7 External Storitve ne uporabljamo / Ne vem 5,0 9,0 0,7 13,6 4,1 5,2 10,5 5,2 The service is not used / Do not know Računovodstvo in knjigovodstvo Accounting and book-keeping Družba sama 65,1 59,5 63,7 50,6 61,6 56,8 73,3 62,2 The enterprise itself Znotraj skupine družb 11,8 6,1 6,2 5,0 10,2 9,6 0,0 9,1 Within the same enterprise group Zunanji 23,0 34,4 29,9 44,4 28,2 33,6 26,7 28,6 External Storitve ne uporabljamo / Ne vem 0,0 0,0 0,2 0,0 0,0 0,0 0,0 0,0 The service is not used / Do not know Podjetniško in poslovno svetovanje Business management and consultancy Družba sama 26,0 26,6 27,6 23,0 23,6 29,6 24,8 26,5 The enterprise itself Znotraj skupine družb 13,7 6,3 8,7 14,9 10,2 9,1 10,5 11,0 Within the same enterprise group Zunanji 36,1 31,9 43,4 30,2 48,5 32,9 45,7 37,0 External Storitve ne uporabljamo / Ne vem 24,2 35,3 20,3 32,0 17,7 28,4 19,1 25,5 The service is not used / Do not know Statistične informacije, št. 194/2005 Rapid Reports No 194/2005 5 3. Glavni dobavitelji storitev po skupinah storitev in po dejavnosti poslovnega subjekta, Slovenija, 2004 (nadaljevanje) Main service providers by groups of services and by economic activity of business entities, Slovenia, 2004 (continued) % Dejavnost poslovnega subjekta Economic activity of business entities D F G H I K (razen excl. 70) O (O90, 92.1+ 92.2) predelo- valne dejavnosti manufa- cturing gradbeni- štvo constru- ction trgovina; popravila motornih vozil in izdelkov široke porabe wholesale &retail, repair motor vehicles, personal& house- hold goods gostin- stvo hotels and restau- rans promet, skladišče- nje in zveze transport, storage and communi- cation najem in poslovne storitve renting and business activities dejavno- sti javne higiene; filmska in videode- javnost; radijska in televizij- ska dejavnost sewage and refuse disposal, sanitation and similar activities; motion picture and video activities; radio and television activities DEJAV- NOSTI SKUPAJ TOTAL ACTIVI- TIES Storitve, povezane s človeškimi viri Human resources related services Družba sama 33,2 29,2 31,6 38,5 27,1 40,6 26,7 33,2 The enterprise itself Znotraj skupine družb 10,4 4,1 6,9 1,8 12,2 8,2 7,6 8,3 Within the same enterprise group Zunanji 49,5 56,3 51,3 47,0 43,2 45,3 49,5 49,8 External Storitve ne uporabljamo / Ne vem 6,9 10,4 10,2 12,7 17,5 5,9 16,2 8,8 The service is not used / Do not know Finančno posredništvo Financial services Družba sama 33,1 40,7 32,6 28,6 24,4 37,8 49,5 34,0 The enterprise itself Znotraj skupine družb 9,2 3,1 10,0 2,8 9,6 8,0 7,6 8,0 Within the same enterprise group Zunanji 56,7 55,9 55,6 68,7 66,1 54,2 42,9 57,0 External Storitve ne uporabljamo / Ne vem 1,1 0,3 1,9 0,0 0,0 0,0 0,0 0,9 The service is not used / Do not know Storitve zavarovalnic in pokojninskih skladov Insurance services Družba sama 7,1 10,5 5,1 4,1 5,3 6,8 10,5 6,9 The enterprise itself Znotraj skupine družb 4,4 1,6 2,2 0,9 2,5 4,9 7,6 3,4 Within the same enterprise group Zunanji 82,1 78,6 87,5 87,8 88,8 79,0 81,9 82,9 External Storitve ne uporabljamo / Ne vem 6,4 9,4 5,1 7,2 3,4 9,3 0,0 6,7 The service is not used / Do not know Najemanje in poslovni lizing Renting and operational leasing Družba sama 13,3 14,7 11,3 20,0 11,8 6,5 14,3 12,6 The enterprise itself Znotraj skupine družb 9,9 2,5 2,8 1,8 5,1 4,5 15,2 6,3 Within the same enterprise group Zunanji 59,1 66,4 78,1 57,9 70,3 72,3 41,0 65,7 External Storitve ne uporabljamo / Ne vem 17,7 16,5 7,9 20,2 12,7 16,6 29,5 15,5 The service is not used / Do not know Projektiranje in tehnično svetovanje Architectural, engineering and related technical consultancy Družba sama 35,4 30,0 24,9 21,8 26,1 35,3 19,1 31,3 The enterprise itself Znotraj skupine družb 9,6 3,4 6,7 8,2 6,8 7,0 7,6 7,7 Within the same enterprise group Zunanji 26,5 35,0 23,9 26,4 24,4 16,2 54,3 26,1 External Storitve ne uporabljamo / Ne vem 28,5 31,6 44,5 43,6 42,6 41,5 19,1 35,0 The service is not used / Do not know Čiščenje objektov in opreme Industrial cleaning services Družba sama 44,8 56,6 35,2 69,9 33,0 38,6 21,9 44,2 The enterprise itself Znotraj skupine družb 5,5 3,1 1,9 0,0 4,4 4,6 7,6 4,1 Within the same enterprise group Zunanji 46,6 33,2 59,6 30,1 58,6 52,2 67,6 48,0 External Storitve ne uporabljamo / Ne vem 3,1 7,2 3,2 0,0 4,1 4,5 2,9 3,7 The service is not used / Do not know Poizvedovanje in varovanje Investigation and security services Družba sama 20,6 24,9 9,3 20,2 11,2 21,8 16,2 18,6 The enterprise itself Znotraj skupine družb 7,1 2,8 1,8 0,9 5,1 5,9 7,6 4,9 Within the same enterprise group Zunanji 59,9 43,3 79,5 62,7 60,6 53,4 73,3 60,9 External Storitve ne uporabljamo / Ne vem 12,4 29,0 9,5 16,1 23,0 19,0 2,9 15,6 The service is not used / Do not know Statistične informacije, št. 194/2005 6 Rapid Reports No 194/2005 4. Lokacija zunanjih dobaviteljev storitev po skupinah storitev, Slovenija, 2004 Location of external service providers by groups of services, Slovenia, 2004 % Lokacija zunanjih dobaviteljev storitev The location of external service providers v sloveniji in slovenia v državah EU (EU 15)1 in EU Member States (EU 15)1 drugo2 other2 Promet, skladiščenje, zveze in poštne storitve 97,7 1,1 1,2 Transport, logistics and postal services Storitve IT 97,5 1,2 1,3 IT services Raziskovanje trga 90,0 5,8 4,2 Market research Oglaševanje 97,2 1,5 1,4 Advertising Pravne storitve 99,5 0,2 0,2 Legal services Računovodstvo in knjigovodstvo 99,2 0,1 0,7 Accounting and book-keeping Podjetniško in poslovno svetovanje 96,6 2,9 0,6 Business management and consultancy Storitve, povezane s človeškimi viri 99,4 0,1 0,5 Human resources related services Finančno posredništvo 99,0 0,7 0,3 Financial services Storitve zavarovalnic in pokojninskih skladov 99,5 0,3 0,2 Insurance services Najemanje in poslovni lizing 98,9 0,5 0,7 Renting and operational leasing Projektiranje in tehnično svetovanje 96,8 2,9 0,3 Architectural, engineering and related technical consultancy Čiščenje objektov in opreme 99,8 0,1 0,1 Industrial cleaning services Poizvedovanje in varovanje 99,7 0,1 0,3 Investigation and security services 1) EU 15: Avstrija, Belgija, Danska, Finska, Francija, Grčija, Irska, Italija, Luksemburg, Nemčija, Nizozemska, Portugalska, Švedska, Španija, Velika Britanija EU 15: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Portugal, Netherlands, Sweden, Spain, UK 2) Drugo: Nove članice EU (Ciper, Češka Republika, Estonija, Latvija, Litva, Madžarska, Malta, Poljska, Slovaška), Izven EU ali Ne vem Other: New Member States (Cyprus, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Slovakia), Outside the EU or Do not know 4.1 Lokacija zunanjih dobaviteljev storitev v Sloveniji po skupinah storitev, Slovenija, 2004 Location of external service providers in Slovenia by groups of services, Slovenia, 2004 % Lokacija zunanjih dobaviteljev storitev v Sloveniji The location of external service providers in Slovenia v isti regiji in the same region v drugi regiji in another region Promet, skladiščenje, zveze in poštne storitve 86,6 13,4 Transport, logistics and postal services Storitve IT 70,0 30,0 IT services Raziskovanje trga 71,1 28,9 Market research Oglaševanje 74,3 25,7 Advertising Pravne storitve 87,9 12,1 Legal services Računovodstvo in knjigovodstvo 90,8 9,2 Accounting and book-keeping Podjetniško in poslovno svetovanje 73,7 26,3 Business management and consultancy Storitve, povezane s človeškimi viri 85,3 14,7 Human resources related services Finančno posredništvo 82,4 17,6 Financial services Storitve zavarovalnic in pokojninskih skladov 83,7 16,3 Insurance services Najemanje in poslovni lizing 75,7 24,3 Renting and operational leasing Projektiranje in tehnično svetovanje 78,1 21,9 Architectural, engineering and related technical consultancy Čiščenje objektov in opreme 91,8 8,2 Industrial cleaning services Poizvedovanje in varovanje 90,7 9,3 Investigation and security services Statistične informacije, št. 194/2005 Rapid Reports No 194/2005 7 5. Ovire, povezane z nabavo storitev v drugi državi, po skupinah storitev, Slovenija, 2004 Barriers related to purchases of services in other countries by groups of services, Slovenia, 2004 % Ovire, povezane z nabavo storitev v drugi državi Barriers related to purchase of services in other countries ovire poveza- ne z lokacijo barriers related to location pravne in zakon- ske ovire legal and regula- tory barriers jezi- kovne ovire lan- guage barriers ovire zau- panja (stan- dardi, kako- vost) trust barriers (stan- dards, quality) eko- nomske ovire eco- nomic barriers težave pri identifi- ciranju primer- nega tujega dobavi- telja difficul- ties to identify suitable foreign service provi- ders ne opa- žamo ovir no barriers perce- ived skupina storitev ni pome- mbna the service is not relevant ne vem do not know Promet, skladiščenje, zveze in poštne storitve 27,8 4,9 3,3 4,8 9,4 5,3 24,9 5,8 13,7 Transport, logistics and postal services Storitve IT 18,5 5,9 6,4 6,8 8,5 5,3 22,5 7,6 18,5 IT services Raziskovanje trga 9,3 3,9 5,4 6,8 12,2 9,4 23,5 10,8 18,7 Market research Oglaševanje 10,9 2,0 6,3 4,5 13,0 6,7 28,6 9,7 18,3 Advertising Pravne storitve 14,2 15,6 7,7 5,6 7,4 4,2 20,0 7,8 17,6 Legal services Računovodstvo in knjigovodstvo 18,5 17,6 5,8 5,9 3,4 2,4 21,3 8,0 17,2 Accounting and book-keeping Podjetniško in poslovno svetovanje 10,9 9,0 4,8 6,7 10,6 6,0 22,4 10,4 19,2 Business management and consultancy Storitve, povezane s človeškimi viri 16,1 8,8 8,5 5,3 6,0 6,0 22,4 9,2 17,7 Human resources related services Finančno posredništvo 9,7 11,1 2,6 8,8 7,1 6,4 25,2 9,7 19,3 Financial services Storitve zavarovalnic in pokojninskih skladov 11,5 12,7 3,0 7,7 5,1 7,0 25,0 8,7 19,2 Insurance services Najemanje in poslovni lizing 11,4 7,2 2,0 5,4 7,4 5,9 28,4 12,6 19,7 Renting and operational leasing Projektiranje in tehnično svetovanje 13,2 4,9 5,5 6,4 8,3 6,8 23,5 10,7 20,8 Architectural, engineering and related technical consultancy Čiščenje objektov in opreme 28,7 0,2 3,1 2,8 8,0 2,8 25,1 10,7 18,6 Industrial cleaning services Poizvedovanje in varovanje 25,9 2,4 2,5 4,8 6,6 3,9 22,1 11,7 20,0 Investigation and security services 6. Pričakovanja o prihodnjih nakupih storitev pri zunanjih dobaviteljih (domačih in tujih) po skupinah storitev, Slovenija, 2004 Expectations of future purchasing of services from external providers (both domestic and foreign) by groups of services, Slovenia, 2004 % Pričakovanja o prihodnjih nakupih storitev pri zunanjih dobaviteljih Expectations of future purchasing of services from external providers zmanjšanje decrease nespremenjeno unchanged povečanje increase ne vem do not know % Promet, skladiščenje, zveze in poštne storitve 8,5 53,0 33,7 4,7 Transport, logistics and postal services Storitve IT 5,0 44,3 42,2 8,4 IT services Raziskovanje trga 2,3 39,4 46,6 11,7 Market research Oglaševanje 4,1 39,1 48,6 8,2 Advertising Pravne storitve 5,1 61,3 25,0 8,5 Legal services Računovodstvo in knjigovodstvo 5,1 69,1 18,8 7,1 Accounting and book-keeping Podjetniško in poslovno svetovanje 3,6 52,4 35,7 8,3 Business management and consultancy Storitve, povezane s človeškimi viri 4,8 52,9 33,9 8,4 Human resources related services Finančno posredništvo 5,0 53,6 31,6 9,8 Financial services Storitve zavarovalnic in pokojninskih skladov 3,8 60,5 29,0 6,6 Insurance services Najemanje in poslovni lizing 9,0 56,2 23,7 11,1 Renting and operational leasing Projektiranje in tehnično svetovanje 5,8 51,7 29,6 12,9 Architectural, engineering and related technical consultancy Čiščenje objektov in opreme 4,2 74,6 14,1 7,1 Industrial cleaning services Poizvedovanje in varovanje 3,4 72,9 15,7 8,0 Investigation and security services Statistične informacije, št. 194/2005 8 Rapid Reports No 194/2005 Slika 3: Stroški storitev in investicije, povezane s storitvami, Slovenija, 2003 Chart 3: Costs of services and service-related investments, Slovenia, 2003 Slika 4: Struktura investicij, povezanih s storitvami, Slovenija, 2003 Chart 4: Structure of service-related investments, Slovenia, 2003 METODOLOŠKA POJASNILA METHODOLOGICAL EXPLANATIONS Namen statističnega raziskovanja Purpose of the statistical survey Glavni namen raziskovanja Povpraševanje po storitvah je boljše razumevanje odnosov med storitvenim sektorjem in ostalimi sektorji gospodarstva ter razlogov za rast storitvenega sektorja. Raziskovanje je dalo vpogled v to, kateri sektorji gospodarstva so najpomembnejši uporabniki storitev, do katere mere je rast storitev povezana z oddajanjem opravljanja storitev, ki so bile poprej proizvedene znotraj podjetja, in kateri so razlogi za (ne)izbiro tujega dobavitelja storitev. Podatki o glavnem dobavitelju storitev, o vrsti nakupa storitev, lokaciji zunanjih dobaviteljev, ovirah, povezanih z nabavo storitev v drugi državi, ter o pričakovanjih prihodnjih nakupov storitev se nanašajo na leto 2004, podatki o nakupu proizvodov, materiala, blaga in nakupu storitev, o deležu oziroma strukturi nakupa storitev ter o stroških storitev in investicijah, povezanih s storitvami, pa na leto 2003. The main purpose of the Survey on Demand for Services is to get better understanding of the relations between the services sector and other sectors of the economy and to understand the reasons for the growth of the services. The survey gave an insight into which sectors are mainly using services as external inputs in their production process, to which extent is the growth caused by an externalisation of the production of services that previously have been produced in-house and which are the reasons for selection or non-selection of a foreign supplier. Data on the main service provider, on the type of purchase of services, on the location of the external service provider, on barriers for purchasing services outside Slovenia, and on the future purchases of services correspond to the year 2004, while data on total purchase of services, on the structure of purchase of services and on service-related investments correspond to the year 2003. Objavljeni podatki so bili zbrani s pilotnim projektom, ki ga je vodila in delno financirala Evropska komisija (Eurostat). V njem so poleg Slovenije sodelovale še nekatere druge države članice EU. Beside Slovenia, some other Member States of the European Union participated in the pilot project which was partly financed and undertaken by the European Commission (Eurostat). Enote opazovanja Observation units Enote statističnega opazovanja so bili poslovni subjekti iz določenih dejavnosti SKD, in sicer: − D – Predelovalne dejavnosti; − F – Gradbeništvo; − G – Trgovina, popravila motornih vozil in izdelkov široke porabe; − H – Gostinstvo; The observation units were business entities which cover the following economic areas of NACE Rev. 1: − D - Manufacturing; − F - Construction; − G - Wholesale & retail, repair of motor vehicles, personal & household goods; − H - Hotels and restaurants; Statistične informacije, št. 194/2005 Rapid Reports No 194/2005 9 − I – Promet, skladiščenje in zveze; − Del K – Najem in poslovne storitve; − Del O – Dejavnosti javne higiene, filmske in videodejavnosti ter radijske in televizijske dejavnosti. − I - Transport, storage and communication; − Part of K - Renting and business activities; − Part of O - Sewage and refuse disposal, sanitation and similar activities; motion picture and video activities; radio and television activities. Viri in metode zbiranja podatkov Sources and methods of data collection Vir podatkov o povpraševanju po storitvah je bilo Letno poročilo o povpraševanju po storitvah v letu 2003 (vprašalnik SSP/DS). Vprašalniki so bili poročevalskim enotam poslani po pošti. The source of data on demand for services was the Annual Report on Demand for Services 2003 (questionnaire SSP/DS). The data were collected by mail with a paper questionnaire. Pri podatkih o investicijah, povezanih s storitvami, so bili kot vir uporabljeni tudi podatki iz letnega raziskovanja o bruto investicijah v osnovna sredstva za leto 2003 (vprašalnik INV-1). For the service-related investments we also used data from the annual survey on gross fixed capital formation in 2003 (questionnaire INV-1). Zajetje Coverage Osnova za vzorčni okvir so bile enote strukturne statistike podjetij. V vzorec je bilo izbranih 2052 enot; enote s 50 in več osebami, ki delajo, so bile v vzorec izbrane z gotovostjo, enote z 20 do 49 osebami, ki delajo, pa so bile v vzorec izbrane slučajno. Delež dobljenih odgovorov (stopnja odgovora) je obsegal 82 %. The basis for the sampling frame was structural business statistics units. In the sample size of 2052 units, all units with 50 and more persons employed were chosen with certainty, while units with 20-49 persons employed were selected at random. The response rate was 82%. Podatki, ki so manjkali zaradi manjkajočih odgovorov spremenljivk pri vprašanju o ovirah, povezanih z nabavo storitev v drugi državi, in pri vprašanju o pričakovanjih glede nakupa storitev, so bili vstavljeni, tj. imputirani (uporaba metode »najbližji sosed«). Zbrani podatki pa so bili preračunani na celotno opazovano populacijo z metodo uteževanja z razmernostno cenilko. Due to item non-response, imputations of data were used in order to impute missing data (by the »nearest neighbour method«) for the question on perceived barriers for purchasing services outside our country and for the question on expectations of future purchasing of services. Weighting made by ratio estimator was used to gross up the data from the sample to the total population. Definicije in druga pojasnila Definitions and other explanations Nakupi storitev, to so stroški, namenjeni za storitve, ki kot taki vstopajo v izkaz poslovnega izida, so bili razporejeni v naslednje skupine storitev (gradbeništvo ni bilo obravnavano kot storitev): Purchase of services that correspond to costs of services recorded in the profit and loss account was grouped into the following groups of services (construction was not treated as a service): Promet, skladiščenje, zveze in poštne storitve obsegajo kopenski, vodni in zračni prevoz, skladiščenje, pomožne prometne storitve, poštne in kurirske storitve ter potne stroške. Transport, logistics and postal services include transport by land, water, sea, air, storage, warehousing and other logistical support, postal and courier services and travel costs. Storitve informacijsko-komunikacijske tehnologije (IKT) obsegajo storitve telekomunikacij in storitve informacijske tehnologije (IT). ICT services include telecommunications and IT services. Storitve IT zajemajo svetovanje o programski opremi in računalniških programih, programsko opremo po naročilu uporabnikov, obdelavo podatkov, storitve, povezane s podatkovnimi bazami, vzdrževanje in popravila, gostovanje na medmrežju in druge z računalništvom povezane storitve ter druge informacijske storitve (paketna programska in strojna oprema se ne upoštevata). IT services consist of hardware and software consultancy, customized software, data processing and database services, maintenance and repair services, web hosting, other computer-related services and other information services (packaged software and hardware purchases are excluded). Storitve, povezane s trženjem in prodajo, obsegajo raziskovanje trga, oglaševanje, neposredne tržne storitve, vključno s provizijami prodajnih agentov, razstave, sejme in druge marketinške ali prodajne storitve. Marketing and sales-related services include market research, advertising, direct marketing services incl. commissions to sales agents, exhibition, fairs and other marketing or sales services. Poslovne storitve obsegajo pravne storitve, vključno s svetovanjem na področju patentov, računovodske, knjigovodske in revizijske storitve, davčno svetovanje, podjetniško in poslovno svetovanje, storitve holdingov. Professional and business services include legal services, incl. patent advice, accounting, book-keeping and auditing, tax consultancy, business management and consultancy, holding services. Storitve, povezane s človeškimi viri, obsegajo izobraževanje, storitve pri zaposlovanju in posredovanju delovne sile ter zdravstvene storitve. Human resources related services include training and educational services, staff recruitment, provision of temporary personnel, health and medical services. Finančno posredništvo ter storitve zavarovalnic in pokojninskih skladov obsegajo storitve zavarovalnic in pokojninskih skladov, razen obveznega socialnega zavarovanja, denarno posredništvo, drugo finančno posredništvo, storitve finančnih trgov, borz, poslovanje z vrednostnimi papirji, pomožne storitve v zavarovalništvu in pokojninskih skladih, pomožne storitve v finančnem posredništvu. Financial and insurance services include insurance and pension funding excl. compulsory social security, monetary intermediation, other financial intermediation services, financial market administration services, security broking and fund managing services, services auxiliary to insurance and pension funding, other services auxiliary to financial intermediation. Statistične informacije, št. 194/2005 10 Rapid Reports No 194/2005 Najemanje in poslovni lizing obsegata najemanje nepremičnin, osebnih avtomobilov in drugih vozil, najemanje strojev in opreme (brez finančnega lizinga). Renting and operational leasing include real estate and letting services, renting services of automobiles, other transport equipment and other machinery and equipment (without financial leasing). Storitve raziskovanja in razvoja obsegajo sredstva za raziskovanje in razvoj. Research and development services include resources for research and experimental development. Projektiranje in tehnično svetovanje obsegata projektiranje in tehnično svetovanje, tehnično preizkušanje, analiziranje ter izdajanje certifikatov. Architectural, engineering and related technical consultancy services include engineering and related technical consultancy, technical testing, analyses and certification. Pomožne storitve obsegajo čiščenje objektov in opreme, poizvedovanje ter varovanje, tajniške in prevajalske storitve, storitve klicnih centrov, pakiranje in druge pisarniške storitve, storitve menze ter pripravo in dostavo hrane, popravila in vzdrževanje izdelkov za široko uporabo (brez popravil pisarniških strojev in računalniških naprav ter brez posredovanja delovne sile), poslovanje z nepremičninami za plačilo ali po pogodbi. Auxiliary services include industrial cleaning, investigation and security services, secretarial and translation services, call centres, packaging and other office services, canteen and catering, repair and maintenance (excluding repair and maintenance of office-, accounting- and computing machinery and excluding provision of temporary personnel), real estate agency services on a fee or contract basis. Plačila za uporabo neopredmetenih pravic obsegajo koncesije in franšizing, patente, industrijsko oblikovanje, blagovne znamke, avtorske pravice, vključno z avtorskimi pravicami na področju filma in glasbe (brez programske opreme in brez pravnega svetovanja in svetovanja na področju patentov). Royalties and license fees include concessions and franchising, patents, industrial design, trademarks, copyright incl. film and music rights, (excluding software and excluding legal and patent advice). Druge storitve obsegajo storitve, ki niso vključene med zgoraj omenjene storitve. Other services include services that are not included in any of the above mentioned services. Glavni dobavitelj storitev je dobavitelj, ki je v ekonomskem smislu najpomembnejši. The main service provider of a service is the supplier who in economic terms is most important. Tekoči nakup je nakup, ki ne temelji na pogodbi ali temelji na pogodbi, katere veljavnost je krajša od 1 leta. Current purchases are purchases that are not based on a contract or are based on a contract of max. 1 year duration. Nakup na osnovi dolgoročne pogodbe je nakup na osnovi pogodbe, katere veljavnost je daljša od 1 leta. Purchases based on long-term contracts are purchases that are based on contracts of more than 1 year duration. Investicije, povezane s storitvami, predstavljajo nakup dolgoročnih neopredmetenih osnovnih sredstev in so prikazane v bilanci stanja, stroški pa se prenesejo (amortizirajo) v času življenjske dobe osnovnega sredstva. Razporejene so v naslednje skupine investicij: Service-related investments are purchases of (intangible) assets for long-term use, where the asset is activated in the balance sheet and the costs are depreciated over the life-cycle of the asset; they were grouped into the following groups of service-related investments: IKT investicije obsegajo programsko opremo po naročilu uporabnikov in stroške za razvoj IKT, ki se prikazujejo v bilanci stanja brez paketne programske in strojne opreme. ICT investments include customized software and balanced costs for ICT development (packaged software and hardware are excluded). Investicije v trgovalne pravice obsegajo koncesije in franšize, patente, industrijsko oblikovanje, blagovne znamke, originale, vključno z izvirniki na področju filma in glasbe. Tradable rights include concessions and franchising, patents, industrial design, trade marks, copyright incl. film and music rights. Investicije za raziskovanje in razvoj ter podobne investicije obsegajo investicije v raziskovanje in razvoj, inženirsko in povezano tehnično svetovanje, tehnične preizkuse, analize ter izdajanje certifikatov. Research and development and similar investments include R&D and experimental development, engineering and related technical consultancy, technical testing, analyses and certification. Investicije za trženje in storitve, povezane s prodajo obsegajo raziskovanje trga, oglaševanje in druge tržne ali prodajne storitve. Marketing and sales-related investments include market research, advertising and other marketing or sales services. DODATNO POJASNILO: Zaradi zaokroževanja se vsote včasih ne ujemajo. NOTE: The totals may not match due to rounding. KOMENTAR COMMENT Stroški za nakup storitev so v celotnem nakupu proizvodov, materiala, blaga in storitev v letu 2003 znašali 18 %. Od tega so predstavljali največ, kar 24 % vseh stroškov za nakup storitev, stroški za storitve prometa, skladiščenja, zvez in poštnih storitev, 16,5 % so predstavljali stroški, povezani s trženjem in prodajo, in 11,8 % stroški, vezani na pomožne storitve. Najmanj stroškov (manj kot 2 % vseh stroškov za nakup storitev) so predstavljali stroški za nakup storitev raziskovanja in razvoja ter za plačilo za uporabo neopredmetenih pravic. In 2003 the costs for purchasing services amounted to 18% of total purchases of goods and services. 24% of total costs of services were represented by transport, logistics and postal services, 16.5% by marketing and sales-related services and 11.8% by costs related to auxiliary services. Research and development and royalties and license fees represented less than 2% of total costs for purchasing services. Statistične informacije, št. 194/2005 Rapid Reports No 194/2005 11 Če primerjamo deleže stroškov za nakup storitev po posameznih dejavnostih, ugotovimo, da so stroški za nakup storitev predstavljali v letu 2003 v dejavnostih I (promet, skladiščenje in zveze) in O (dejavnosti javne higiene, filmske in video dejavnosti ter radijske in televizijske dejavnosti) okrog 75 % celotnega nakupa, v dejavnostih G (trgovina, popravila motornih vozil in izdelkov široke porabe) in D (predelovalne dejavnosti) pa manj kot 20 % celotnega nakupa storitev. When comparing the shares of purchases of services by several economic activities, the costs of purchases of services represented about 75% of total purchases in economic activities I (transport, storage and communication) and O (other community, social and personal services), while in economic activities G (wholesale and retail, repair motor vehicles, personal and household goods) and D (manufacturing) they amounted to less than 20% of total purchases in 2003. Računovodske in knjigovodske storitve so družbe v letu 2004 v večji meri (62,2 %) opravile same, storitve zavarovalnic in pokojninskih skladov, prometa, skladiščenja, zvez in poštnih storitev ter pravne storitve pa so večinoma opravile preko zunanjih dobaviteljev. Pri vseh treh omenjenih skupinah storitev je več kot 70 % poslovnih subjektov navedlo, da so te storitve opravili zanje v glavnem zunanji dobavitelji. Več kot 70 % poslovnih subjektov, ki so za poizvedovanje in varovanje ter računovodstvo in knjigovodstvo najeli zunanjega dobavitelja, je za te storitve s temi dobavitelji podpisalo dolgoročno pogodbo. Kar več kot 84 % poslovnih subjektov, ki so pri oglaševanju ter projektiranju in tehničnem svetovanju v glavnem uporabili storitve zunanjih dobaviteljev, pa s temi dobavitelji bodisi ni sklenilo pogodbe bodisi je sklenilo le kratkoročno pogodbo. In 2004 accounting and book-keeping services were performed in larger part (62.2%) by enterprises themselves, while insurance services, transport, logistics and postal services and legal services were mostly performed by external service providers. For all three mentioned groups of services, more than 70% of business entities stated that these services were done by external service providers. For investigation and security services and for accounting and book-keeping services more than 70% of business entities that purchased these services from external providers signed a long-term contract with them. For advertising and architectural, engineering and related technical consultancy more than 84% of business entities that purchased services from external providers did not have any contract with them or they did have a contract with the duration of max. one year. Za tisti del posameznih skupin storitev, ki so jih v letu 2004 za poslovne subjekte opravili v glavnem zunanji izvajalci, je več kot 96 % poslovnih subjektov navedlo, da so svoje dobavitelje poiskali v Sloveniji, in več kot 70 % poslovnih subjektov je navedlo, da so svoje dobavitelje našli celo v svoji regiji. Izjema so bile storitve raziskovanja trga, za katere je 10 % poslovnih subjektov navedlo, da so jih nabavili v državah EU (5,8 %) oziroma so navedli drugo (4,2 %). When a group of services was mainly provided by an external provider, in 2004 more than 96% of business entities found their service provider in Slovenia and more than 70% of business entities found their provider even in their local regions. The exception were market research services for which 10% of business entities stated that they purchased services in the EU Member States (5.8 %) or they stated other (4.2%). Najpogostejše ovire, ki so jih v letu 2004 opazili poslovni subjekti, kadar so se odločali o nakupu storitev zunaj naše države, so bile ovire, povezane z lokacijo. Te so bile najopaznejše pri storitvah čiščenja objektov in opreme, poizvedovanja in varovanja ter prometa, skladiščenja, zvez in poštnih storitev. Kot najmanj pomembne ovire so poslovni subjekti pri večini skupin storitev navedli jezikovne ovire. Visoka cena storitev tujih dobaviteljev je bila največkrat navedena ovira pri storitvah raziskovanja trga in oglaševanja. Barriers related to location were the most frequent barriers related to purchase of services in other countries in 2004. This especially holds true for industrial cleaning services, investigation and security services and transport, logistics and postal services. The least important barriers for most types of services were language barriers. High price of services was the main reason for not buying advertising and market research services from foreign providers. 46,6 % oziroma 48,6 % poslovnih subjektov je v letu 2004 pričakovalo, da bodo v naslednjih dveh letih za raziskovanje trga oziroma oglaševanje namenili več sredstev za nakup storitev pri zunanjih dobaviteljih kot v letu 2004. Storitve računovodstva in knjigovodstva, čiščenja objektov in opreme ter poizvedovanja in varovanja pa bodo verjetno ostale na enaki ravni, saj je za posamezno skupino teh storitev tako leta 2004 trdilo okoli 70 % poslovnih subjektov. In 2004, 46.6% or 48.6% of business entities intended to increase their budget (purchase of services from external providers) for market research services or advertising over the next two years. Accounting and book- keeping, industrial cleaning services and investigation and security services will probably remain at the current level, as in 2004 for each service group about 70% of business entities stated so. V Izkazu poslovnega izida in s tem neposredno v stroških za nakup storitev se je v letu 2003 vrednotilo 97,1 % vseh nakupov storitev; investicije, povezane s storitvami, ki so prikazane v Bilanci stanja v tem letu, pa so predstavljale samo 2,9 % vseh nakupov storitev. Investicije v IKT in investicije za raziskovanje in razvoj so v letu 2003 skupaj predstavljale skoraj tri četrtine vseh investicij, povezanih s storitvami. In the profit and loss account and consequently directly in the costs of services 97.1% of all purchases of services were assessed in 2003. Service-related investments recorded in the balance sheet represented only 2.9% of total purchases of services in 2003. ICT investments and research and development investments together represented almost three quarters of all service-related investments in 2003. Sestavili / Prepared by: Tadeja Huber, Barbara Dremelj Izdaja, založba in tisk Statistični urad Republike Slovenije, Ljubljana, Vožarski pot 12 - Uporaba in objava podatkov dovoljena le z navedbo vira - Odgovarja generalna direktorica mag. Irena Križman - Urednica zbirke Statistične informacije Marina Urbas - Urednica podzbirke Nataša Gorjan - Slovensko besedilo jezikovno uredila Ivanka Zobec - Angleško besedilo jezikovno uredil Boris Panič - Naklada 195 izvodov - ISSN zbirke Statistične informacije 1408-192X - ISSN podzbirke Poslovni subjekti 1580-1829 - Informacije daje Informacijsko središče, tel.: (01) 241 51 04 - El. pošta: info.stat@gov.si - http://www.stat.si. Edited, published and printed by the Statistical Office of the Republic of Slovenia, Ljubljana, Vožarski pot 12 - These data can be used provided the source is acknowledged - Director-General Irena Križman - Rapid Reports editor Marina Urbas - Subject-matter editor Nataša Gorjan - Slovene language editor Ivanka Zobec - English language editor Boris Panič - Total print run 195 copies - ISSN of Rapid Reports 1408-192X - ISSN of subcollection Business entities 1580-1829 - Information is given by the Information Centre of the Statistical Office of the Republic of Slovenia, tel.: +386 1 241 51 04 - E-mail: info.stat@gov.si - http://www.stat.si.