URN_NBN_SI_DOC-I1RGRZMK

Literatura 1. Dewdney, Patricia; Ross, Catherine. "Flying a light aircraft: reference ser- vice evaluation from a user's viewpoint", RQ 1994: 217-230 2. Durrance, Joan. "Reference success: does the 55 percent rule teli the whole story?", Ubranj Journal 114(apr 15,1989): 31-36 3. Elzy, Cheryl. "Evaluating reference service in a large academic library", RQ 52: 454-465 4. Mendelsohn, Jennifer. "Perspectives on quality of reference service in an academic library: a qualitative study", RQ 36 : 544-556 5. Marylin, D. White. "Evaluating the reference intervievv", RQ 25 : 76-84 6. Rothstein, B. "The development of reference service through academic tradi- tions". V: Public Library Practice and Special Librarianship. Chicago, 1995 7. Thomas, Diana; Ann Hinckley; Elizabeth Eisenbach. "The effective refer- ence librarian", New York, 1981 8. Whyer, James J. A textbookfor students oflibrary work and librarians. Reference Work, 1930:7

RkJQdWJsaXNoZXIy